Vista is the premier hospitality management company of the Americas. As owners and operators of hotels, Vista has carved a remarkable story of success. Vista encourages employee growth as a contributing factor to both the success of the individual as well as success of the team. Vista owns and manages several properties throughout Eastern United States and Canada.

Hampton Inn Miami-Airport West, one of Vista Property Management’s portfolio of hotels, is looking for local candidates to fill an Operations Manager position with prior Hotel Food & Beverage management, Front Desk/Bell Service management as well as prior Hotel Housekeeping experience to perform duties in the Food and Beverage, Front Desk and Housekeeping Department and support other operations of the hotel. The Operations Manager position is required to possess exemplary hotel knowledge, interpersonal skills, and discipline-specific technical expertise. Those with determination and a desire to face unique and challenging projects will flourish in this role.

The Operations Manager is expected to lead, supervise, and direct these department operations of the hotel. They are responsible for promoting, strengthening, and reinforcing the respective company culture through all employee and customer interactions and deliver an excellent Guest experience while training staff and working within budgeted guidelines.

What will I be doing?

As an Operations Manager, you are responsible for managing operations of all hotel resort operations for Housekeeping, Food and Beverage, Engineering and Guest Service.

• Must have a professional image and personality exuding confidence and leadership skills whilst encouraging safe and efficient hotel operations
• Ensure that sufficient staffing is present to meet daily business demands
• Maintain consistent and effective flow of communication between shifts among fellow managers and Service Professionals
• Manage guest queries in a timely and efficient manner
• Work within budgeted guidelines in relation to Food, Liquor Costs and Payroll
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Ensure communication meetings are conducted and post-meeting minutes generated
• Be environmentally aware
• Comply with hotel security, fire regulations and all health and safety legislation

· Enhances company posture on EEO/ADA by making good faith effort to recruit, select, develop and retain protected class employees.

· Coordinate with all departments to review occupancy levels and staff labor accordingly.

· Evaluates safe work practices in job performance reviews.

· Maintains the care and use of supplies, equipment, etc. and the appearance of Housekeeping areas, and performs regular inspections of resident areas and rooms for sanitation, order, safety and proper performance of assigned duties.

· Performs regular inspections of resident, ancillary, and common areas for sanitation, order, safety, and comfortable environment.

· Assures that Housekeeping staff follows established safety regulations in the use of equipment and supplies at all times.

· Maintain a room history journal-detailing inventory, major maintenance and repairs, renovations and general cleaning.

· Inspects storage rooms, utility and janitorial closet, etc., for upkeep and supply control.

· Requisitions all Housekeeping supplies and equipment and maintains adequate inventory levels to provide a clean, safe and comfortable environment.

• Be able to participate proficiently in functions within all departments when called upon.

What are we looking for?

An Operations Manager serving Hampton Inn Miami-Airport West who is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Management and/or supervisory experience in hotel operations with experience in both Food & Beverage, Housekeeping, Front Office and Engineering.
• Able to meet financial targets
• Ability to comply with all Food and Beverage brand standards
• Ability to comply with all Housekeeping brand standards
• Ability to work under pressure
• Excellent grooming standards
• Willingness to develop team members and self
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams
• Ability to work days and nights as well as weekdays, weekends, and holidays.

EDUCATION:

· 2 years in the Rooms, Food and Beverage and/or hospitality studies.

EXPERIENCE:

Prefer experience in hospitality.

Hampton Inn Miami-Airport Westis an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability or veteran status.

Job Type: Full-time

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Weekends as needed

Work Location: In person