Housekeeping Manager

SUMMARY:

Directs institutional housekeeping program to ensure clean, orderly, and attractive conditions of establishment by performing the following duties personally or through subordinate supervisors.

RESPONSIBILITIES:

• Maintains room quality based on hotel and Franchise objectives.
• Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in the housekeeping department.
• Works to ensure high scores for cleanliness and other housekeeping related items on all Franchise inspections. Develops and maintains a deep cleaning schedule.
• Inspects or delegates inspections of all guest rooms cleaned by room attendants.
• Develops an inspection program for all-public areas and guestrooms to ensure that proper maintenance and standards are achieved and sustained.
• Ensures final inspection of al housekeeping-related work.
• Initiates new procedures to increases efficiency of labor and safe chemical and equipment use.
• Keeps abreast of advances in the Housekeeping field and works to improve methods and productivity. Reviews guest comment cards and complaint letters and takes action.
• Follows-up and maintains compliance with all Franchise, Safety and OSHA programs, policies, procedures, and reports.
• Ensures compliance with key control procedures as they relate to the Housekeeping department. Ensures that any and all storage areas are kept secure at all times.
• Maintains first aid kit supplies for use by employees within the Housekeeping department.
• Directs and leads the department in the writing of work orders and works closely with the Chief Engineer to ensure the success of the hotel’s preventative maintenance program.
• Ensures all housekeeping and laundry equipment is maintained in working order.
• Recommends ideas and follows through with renovating, refurbishing, and decorating guestrooms. Enforces standard procedures for the acceptance, security, and return of guest lost and found items.
• Assists the General Manager in the development of the department’s annual budget. Monitors performance against plan.
• Performs housekeeping, laundry, and/or house person functions whenever necessary. Completes MOD responsibilities as required.
• Communicates and ensures follow-through on guest requests and/or complaints.
• Completes daily housekeeping paperwork in a timely manner.
• Assists the other department managers in the solution of guest-related improvements as they pertain to the housekeeping department.
• Communicates with the other department heads to provide the necessary information flow for the smooth operation of the hotel.
• Communicates the discrepancies in room status, and ensures that corrective action is taken.
• Complies and reports accurate room status to Front Desk. Reports immediately any and all unusual activity, behavior, and appearances to the General Manager.
• Assists Management with any and all internal investigations. Assures complete communication within departments for all staff members. Conducts regular Housekeeping department meetings.
• Provides modified work duty for all employees recovering from work related injuries.
• Maintains sufficient supplies and materials for department operations, while maintaining inventory levels and cost- control.
• Orders, receives, and verifies shipments of supplies and/or any other department items based on quantity and price.
• Maintains working relationship with vendors and supplies to ensure effective quality products and service.
• Inventories all guestrooms, housekeeping closets, or other areas including the housekeeping office and laundry room for furniture, linens, literature, accessories, supplies, and equipment, and/or any other items.
• Report all accidents and incidents to management immediately. Responsible for the overall directions, coordination, and evaluation of this unit.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Each associate will be required to follow the rules as found in the M&R Employee Handbook
• Perform other duties as assigned by management, of which employee is capable of performing