GUEST SERVICE AGENT

Primary Objective of Position

To ensure guest satisfaction by providing efficient service and superior guest relations while increasing sales volume and profitability.

Meet and exceed the expectations of the guests by providing outstanding customer service in accordance with the Hotel’s policies/procedures and the Brand standards

• Visible presence at the front desk
• Participates in the prompt and courteous check in and checkout of guests. Rates and room numbers should not be announced. Special attention should be paid to guest requests.
• Use guests’ names when communicating with them
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information
• Demonstrates a working knowledge of all services, facilities and programs of the hotel and effectively assists the hotels’ guests
• Responds to guests’ requests promptly, efficiently, and courteously. Communicates effectively.
• Arranges fulfillment of guest services by working with housekeeping, maintenance and food and beverage where applicable
• Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
• Resolve conflicts and negotiate effectively
• Demonstrates teamwork by cooperating, assisting, and communicating effectively with co-workers.
• Properly processes guest mail, messages, packages, and wake up calls
• Provide concierge service – fluent knowledge of area, attractions, restaurants, special events, and guest amenities
• Deliver requested items to guestrooms such as rollaway beds, cribs, pillows, towels, luggage etc.
• Completes all duties and prints all reports as specified on the shift checklist.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Shift availability:

• Overnight Shift (Preferred)
• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person