You haven't searched anything yet.
Job Summary
Provides guidance and leadership as the Front Desk Supervisor ensuring consistent quality customer service is delivered.
Essential Job Functions
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.
The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct front desk clerks in details of work.
Observes performance and encourages improvement.
Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate.
Provide welcome folders containing room keys, certificates, and coupons as appropriate. Close out guest accounts at time of check out.
In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowance. Requires standing and continual mobility throughout front office area.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make changes and balance as assigned house bank.
Accept and record vouchers, travelers checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator.
Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using a positive and clear English language. Input messages into the computer. Retrieve messages and communicate the content to the guest.
Retrieve mail, small packages and facsimiles for customers as requested.
Remain calm and alert especially during emergency situations and / or heavy hotel activity, serving as a role model for clerks and the other employees.
Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions.
Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
Manage Third Party Internet billing and arrivals. Prepare group arrivals. Prepare pre-arrival packets as requested / required.
Anticipate flow of arrivals and take necessary steps to ensure smooth check in / out.
Train new agents in daily duties including cash handling procedures, use of CRM Toolbox, organization of hotel. Ensure compliance with all brand standards.
Coordinate and track successful completion of training on PMS system.
Knowledge, Skills & Abilities
Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.
High school diploma preferred.
Physical Demands
Benefits
Last updated : 2024-05-24
Full Time
Accommodations
$30k-40k (estimate)
05/22/2024
05/30/2024
daytona.com
DAYTONA BEACH, FL
200 - 500
1994
Private
RICHARD PAZMINO
$5M - $10M
Accommodations
The job skills required for Front desk supervisor include Front Office, Customer Service, Leadership, Credit Card, Communicates Effectively, Cash Handling, etc. Having related job skills and expertise will give you an advantage when applying to be a Front desk supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front desk supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front desk supervisor positions, which can be used as a reference in future career path planning. As a Front desk supervisor, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front desk supervisor. You can explore the career advancement for a Front desk supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Supervisor job description and responsibilities
Typically managing a team of billing specialists and clerks, a billing supervisor must set goals and guidelines, gather and analyze billing data, develop reports to be presented to directors and other executives, and create strategies to optimize billing
02/13/2022: Stockton, CA
The Front Desk Supervisor will provide customer service excellence at all times, by creating a personable and memorable experience for guests while maintaining the functionality and safety of the hotel.
02/04/2022: Providence, RI
They are responsible for all hotel services, such as guest relations, front desk, housekeeping, maintenance, revenue management, expense management, team building, and employee development.
12/22/2021: Paramus, NJ
Provides technical support to front desk and housekeeping staff when needed.
01/04/2022: Tucson, AZ
Prepare monthly reports and budget for front office department.
01/05/2022: Madison, WI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Supervisor jobs
The hotel front desk supervisor must deal with any complaints quickly and efficiently, or the hotel manager will have to be contacted.
02/10/2022: Clarksville, TN
Soft skills like Customer Satisfaction, Time Management and Teamwork are essential for Front Desk Supervisor roles and jobs.
12/30/2021: Dayton, OH
Provides effective sales effort at Front Desk to maximize room revenue.
02/13/2022: Olympia, WA
Maintains safe working conditions within department and Hotel.
12/13/2021: Lincoln, NE
Utilize computer competencies to learn the property management systems effectively, become a property expert on the system.
02/05/2022: Bangor, ME
Step 3: View the best colleges and universities for Front Desk Supervisor.