Hampton Inn Columbia Downtown is looking for a customer-focused, energetic leader who is ready to take their career to the next level as our new Guest Services Manager at our Hampton Inn Columbia Downtown hotel. In this role, you’ll have the ability to assist in leading our operations by training, coaching, and mentoring operations staff, enabling them to provide outstanding guest experiences. This role focuses on the guest experience, and serves to constantly assess the guest experience, and lead efforts towards providing a memorable and impactful stay. If you thrive on connecting with people, making an impact while enjoying a competitive salary and benefits package, we want to talk to you.

About Us 

At Hospitality America, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H. 

PASSIONATE – Passionate with the spirit to serve.

EXCELLENCE – Committed to excellence that inspires results.

ADAPTABLE – Adjust, adapt, and overcome.

COMMUNITY – Creators of a collaborative community invested in growth.

HUMBLE – Humble, trustworthy, and transparent. 

What you’ll do 

• Lead by empowering all staff to provide all guests with a superior check-in/check-out experience and that all guests’ needs are met with friendly and efficient service.
• Act as a problem solver for our guests providing win/win solutions and empower staff to do the same.
• Implement and maintain processes and procedures that meet or exceed hotel guest satisfaction measures.
• Ensure all staff are trained in all department operations, hotel policies, brand requirements, and customer service standards.
• Assist in Recruiting, mentoring, training, and supporting all staff, enabling them to perform at their best. 
• Provide regular development opportunities for all staff to improve our leadership pipeline.
• Oversee the financial control procedures for cash, vouchers, inventories, and receivables. 
• Produce accurate financial reports in a timely manner. 
• Ensure personnel files are accurate and comply with both local and federal laws and regulations. 

Why Hampton Inn Columbia Downtown:

• Competitive Salary: We believe in recognizing and rewarding our team members for their hard work.
• Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day!
• Top Notch Training and Growth Opportunities: We’ll make sure you have what you need to excel in your career!
• Medical, Dental, and Vision coverage. 
• Paid time off.
• 401k Retirement Plan. 

EDUCATION AND EXPERIENCE 

• Familiarity with hotel operations, including check-in/check-out procedures, room allocations, billing processes, and general hotel policies preferred. 
• 1-2 years of customer service leadership preferred.
• Exceptional verbal and written communication skills.
• Ability to handle various responsibilities simultaneously, such as answering phone calls, managing guest requests, and coordinating with other departments. 
• Ability to cultivate a productive team that embodies PEACH. 
• Ability to work in a fast-paced, dynamic environment.

PHYSICAL DEMANDS: 

• Must be able to stand for prolonged periods of time. 
• Must be able to lift up to 50 pounds. 
• Must be able to navigate various departments of the organization’s physical premises. 

AFFIRMATIVE ACTION/EEO STATEMENT: 

Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

ADDITIONAL INFORMATION: 

Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be provided to enable qualified individuals with disabilities to perform this position's essential functions.