We are looking for an engaging and motivating leader to join our management team in Ocean City.

Job Responsibilities:

• Responsible for all operations of the front desk & guest services, including staff training, meetings & shift scheduling
• Required to tend to customer complaints and queries in a pleasant and levelheaded manner
• Maintain working relationships and communicates with all departments
• Verifies that accurate room status information is maintained and properly communicated
• Updates group information, maintain, monitor & prepares group requirements
• Works within the allocated budget for all departments
• Enforces all cash-handling and credit policies
• Upholds the hotel’s commitment to hospitality
• Maximize room revenue and occupancy by reviewing status daily. Monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees
• Maintain required pars for all front office & stationary supplies
• Monitor guest service scores, daily
• Be knowledgeable of hotel property and in-house events
• Be cognizant of area events and businesses. Develop the ability to provide the information and directions to such
• Must be able to work all aspects of the front office, reservations system, PBX, check-in check-out procedures, etc.
• Provide guests with information concerning hotel policies and amenities/service

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Nights as needed
• Night shift
• On call

Experience:

• Hotel management: 2 years (Required)
• Front Office: 1 year (Required)
• Housekeeping: 1 year (Preferred)

Ability to Relocate:

• Ocean City, MD 21842: Relocate before starting work (Required)

Work Location: In person