9 Front Desk Agent Jobs in Lockport, NY
Hampton by Hilton Lockport is Hiring a Front Desk Agent Near Lockport, NY
Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience from check-in to check-out. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Check guests in and out of the hotel efficiently and accurately
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest inquiries, requests, and complaints promptly and courteously
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with reservations and ensure accurate booking information
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure smooth operations
-Weekend and holiday availability is a must
Experience:
- Previous experience in hospitality or guest services is preferred
- Excellent phone etiquette and communication skills
- Knowledge of hospitality management systems (e.g., reservation software) is preferred
- Familiarity with hotel operations and procedures
- Strong guest relations skills with a focus on providing exceptional customer service
- Ability to handle difficult situations with professionalism and empathy
- Proficient in computer skills, including Microsoft Office Suite
Salary:
-$15.00 - $16.00 per hour
If you are looking for an exciting opportunity to be part of a dynamic team in the hospitality industry, please apply with your resume. We offer competitive compensation, opportunities for career growth, and a supportive work environment. Join us as we strive to create memorable experiences for our guests at our front desk.
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Morning shift
- Nights as needed
- Night shift
- On call
- Overnight shift
- Weekends as needed
Work setting:
- In-person
Ability to Relocate:
- Lockport, NY 14094: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
$27k-36k (estimate)
03/15/2024
09/12/2024
The job skills required for Front Desk Agent include Customer Service, Guest Service, Microsoft Office, Communication Skills, Guest Relations, Hospitality Industry, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
12/01/2021: Richmond, VA
The front desk agent can also post charges towards a guest account.
01/11/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
11/30/2021: Saint Paul, MN
Seek Out Hospitality Skills Training Opportunities.
01/27/2022: Pensacola, FL
Finally, Add A Summary Or Objective Statement.
01/17/2022: Fort Worth, TX
Step 3: View the best colleges and universities for Front Desk Agent.
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