Description

We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally, including over 100 of the Fortune 500. Our nearly 2,000 employees and 1,000 Account Executives located in 40 sales offices across the United States are the reason HALO is #1 in our $25B industry.

HALO is looking for a Billing, Team Lead who will act as liaison between department employees and the department supervisor/manager with focus on the Freight charge area, while providing hands-on front-line leadership on a daily basis. This person will also assist in the establishment of the Freight department guidelines and performance benchmarks, as well as the initiation of process and performance improvements leading to improved client billing efficiency and accuracy. 

Responsibilities

• Field front-line questions from department employees and other HALO staff.
• Monitor department workload requirements for all segments within Freight.
• Run and monitor on a daily basis required departmental reports.
• Oversee employee productivity reports and meet with each employee weekly to congratulate on accomplishments and review areas of improvement; advise supervisor/manager on any inconsistencies.
• Update and maintain department/employee backlog on a daily basis.
• Work with employees and management to develop process or system improvements.
• Periodically review and suggest productivity goals based on business needs, current backlog, and previous average tasks per period. 
• Develop departmental meeting agendas and minutes; facilitate department huddles.
• Provide backup for FourGen and Lync/WebStar system modification testing; conducting and/or coordinating.
• Provide employee performance feedback to supervisor/manager and participate in reviews.
• Conduct/coordinate job training for employees new to the department.
• Review and approve employee time-off requests, while coordinating and scheduling adequate department coverage.
• Provide overtime recommendations to supervisor/manager and send emails to appropriate areas.
• Participate in weekly department status meetings with supervisor/manager.
• Other duties or special projects as assigned.

Requirements

• High school diploma or equivalent.
• 3 years of on-the-job experience in the Billing and/or Accounting.
• Working knowledge of freight charges and billing adjustments/discrepancies.
• Ability to partner with all levels of manager within diverse areas of the organization.
• Ability to consistently lead and monitor the work of other employees within the department.
• Proficient in Microsoft Office software such as Outlook, Excel and Word.
• Proficient in the Company’s proprietary systems (Lync/WebStar and FourGen).
• Able to communicate effectively and professionally in both oral and written formats, at all times.
• Ability to multi-task and manage multiple priorities in order to work well under concrete deadlines.
• Available to work overtime when required.
• Possess and project a positive and professional attitude at all times.
• Able to advocate process enhancements and change.

Compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. The range has been created in good faith based on information known to HALO at the time of the posting and does not include any potential benefits, however, such information will be provided separately when appropriate. The estimated base salary range for this position is between $40,000 - $52,000 USD. 

More about HALO

At HALO, we unleash the energy of our client's brands and amplify their stories to capture the attention of those who matter most. For that reason, more than 60,000 small- and mid-sized businesses work with HALO and have made us the global leader of the branded merchandise industry.

• Career Advancement: At HALO, we love promoting from within. Internal promotions have been the key to our exponential growth in the last few years. With so many industry leaders at HALO, you'll have the opportunity to accelerate your career by learning from their experience, insights, and skills and gain access to HALO's influential global network, leadership experiences, and diverse thinking.
• Culture: We love working here and know that you will too. You can expect a positive culture of ingenuity, inclusion, and relentless determination. We push the limits of possibilities and imagination by staying curious, humble, and provocative in order to break through yesterday's limit. Diversity is the source of our creativity and we thrive when each of us contributes to an inclusive culture of respect, dignity, and equity mindset in everything we do. We keep our promise for excellence with an unrelenting commitment to achieving results and supporting one another to stay accountable, transparent, and dependable.
• Recognition: You're going to succeed here, and you can count on us to celebrate your wins. Colleagues across the company will join in recognizing your big milestones and nominate you for awards. Over time, you'll earn so much recognition that you can convert into gift cards, trips, concerts, and merchandise at your favorite brands.
• Flexibility: Most roles offer hybrid work. In addition, we pride ourselves on flexible schedules that help you find a balance between professional and personal demands. We believe that supporting our customers is the priority and trust that you and your manager will find a schedule to achieve that priority.
• Stay well at HALO: At HALO, we have benefits that support all parts of your life and to find a work-life balance custom to you. We offer nationwide coverage for Medical, Dental, Vision, Life and Disability insurance, and additional Voluntary Benefits. Prepare your financial future with our 401K Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).

HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit, develop and retain the most talented people.

HALO participates in E-Verify. Please see the following notices in English and Spanish for important information: E-Verify Participation and Right to Work.

HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at hr@halo.com. Please do not use this as an alternative method for general inquiries or status on applications as you will not receive a response. Reasonable requests will be reviewed and responded to on a case-by-case basis.