**Sales and Support Specialist**

**Location:** Kansas City, MO, US, 64108 **Come join us.** Youll add value to one of the worlds most iconic consumer brands and be part of our company with a life-affirming purpose to inspire meaningful connections. Our products, content, and experiences aim to **enrich all lives** by making a genuine difference in every life, every day, and **our business is focused on bringing the value and relevance of Diversity and Inclusion to every brand, product, and person we touch.** Our overarching enterprise D&I Framework and plans demonstrate our belief and value in having a diverse and inclusive workforce. **Posting End Date: 03/10/2022

Job Band / Grade: A18.NE

Number of Openings: 1**

***HALLMARK - WHEN YOU CARE ENOUGH YOU CAN CHANGE THE WORLD***

will continue to represent ongoing progress and reinforce our commitment, as will our intentional focus on bringing more diverse talent into our business and onto our teams.

**WHO WE ARE:**

The **Gold Crown Field Sales Team** is responsible for consulting Gold Crown retailers on all manner of product, merchandising, advertising, promotion, and service programs ensuring programs are placed as targeted and executed properly at retail. Come join this collaborative, competitive, and energetic team!

**IN THIS ROLE YOU WILL:**

The **Sales and Support Specialist (SSS**) is responsible for a wide range of activities designed to support the Field Sales Team including program selling, leveraging washout reports to address gaps in program coverage, order management and processing, program resource, issue research and resolution, and other quick and impactful programs.

The SSS will engage in selling activities designed to supplement and support the efforts of the Field Sales team. These selling responsibilities will include but are not limited to selling season counter cards, identification of sales opportunities by analyzing coverage and washout reports, supporting geographical challenges, product program go-backs and time-sensitive company initiatives.

The SSS also analyzes, completes and processes orders for everyday products, seasonal products, systematic orders, promotional product orders and fixture orders, submitted by the field sales team.

The SSS uses marketplace and retail knowledge to determine the best assortment of items within a product line that will help the Independent Gold Crown retailers increase revenue and enable a better sell-through thus helping to increase the profitability of the retailer and Hallmark.

In addition, the SSS will complete special orders, fixture and market support orders as requested, as well as determine the most efficient and effective method of order placement ensuring accuracy and completeness. The SSS evaluates and analyzes the orders identifying inconsistencies, collaborates with the salesperson to recommend changes and completes the orders. The SSS collaborates with peers and their sales teams and internal partners to identify opportunities to improve program execution in the field and is the key internal contact for field accounts and field Sales Consultants.

**BASIC QUALIFICATIONS**

*The following is required to be considered for this role:*

* High School Diploma or GED

* 4 years of Customer Service or Sales Experience

**PREFERRED QUALIFICATIONS**

*Your resume will stand out if you have:*

* Bachelor's Degree

* Proficient in Word, Excel, and Powerpoint

* Detail oriented

* Strong time management skills

* Ability to multi-task

* Able to demonstrate analytical ability, quality decision-making and good judgment

* Strong technical aptitude

* Working knowledge of the technology that supports Retail; inclusive of wholesale ordering systems such as COINS, POSR, etc.

**APPLICATION INSTRUCTIONS:**

You must show how you meet the basic qualifications (listed below) in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are Microsoft Word (DOC or DOCX), PDF, HTML, or TXT.

In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference checks.

**BENEFITS AND PERKS:**

At Hallmark, we help people feel connected to what matters. Thats true of our employees, just as it is our consumers. Providing benefits that support the lives and wellbeing of Hallmarkers is among the most important investments the company makes.

Hallmark benefits are designed to give you choices. Wherever you are in life, we want you to find the benefits that are right for you and your loved ones. Explore the to learn more.

Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status. Principals only please.