Description

Do you want to be a part of a locally owned company who truly cares for both its employees and patients? Halcyon Home is part of the Senior Resource Guide's Best of Austin, four years running and are led by the Austin Woman's Way 2019 CEO of the Year. We are looking for individuals with a desire to set an example of exceptional care and integrity. We offer great benefits, competitive salaries, and wonderful team support.

Halcyon Home is hiring a Full-time Hospice Volunteer Coordinator who is motivated and wants to make a real difference in people’s lives! 

The Volunteer Coordinator (VC) has overall responsibility for the Agency’s Volunteer Program. Volunteers must be used in day-to-day administrative and/or direct patient care roles that meet the needs of the patient and family/caregivers. The VC is responsible for recruiting, training, retaining and supervising volunteers. 

Come join our Halcyon Home Team in Austin, Tx.

Main Responsibilities:

• Maintain documentation that demonstrate viable and ongoing efforts to recruit and retain volunteers 
• Provide training and orientation that is consistent with hospice industry standards and compliance with all local, state and federal laws. Maintain a written description of in-service training provided during the previous 12 months.
• Assess and maintain documentation of volunteers skills and competencies.
• Provide guidance related specifically to individual responsibilities.
• Maintain documentation of the cost savings achieved through the use of volunteers including identification of each positions occupied by a volunteer; work time spent by volunteers occupying those positions; estimating the dollar costs the Agency would have incurred if paid employees occupied the position.
• Ensure volunteers provide day-to-day administrative and/or direct patient care services in an amount that at a minimum, equals 5% of the total patient care hours of all paid hospice employees and contact staff. Ensures volunteers document to prove the value of work being done for patients and families.
• Participate in the care planning process; documents on the Plan of Care (POC) for all patients receiving volunteer services; reviews and documents on the individualize POC as frequently as the patient’s condition requires but no less frequently than every 15 days.
• Collaboratively develop and maintain policies specific to the volunteer program.
• Ensure volunteers are aware of and in agreement with their duties and responsibilities; who to report to if they need assistance and instructions regarding performance of their duties and responsibilities.
• Develop the volunteer program in collaboration with the IDG and administration.
• Demonstrate knowledge of, and ensures compliance with, all local, state and federal laws relating to the recruitment, training & retention of volunteers.
• Promote hospice goals, services and philosophy to ensure quality of care.
• Establish a public relations program to foster good working relations with the volunteers & the community.
• Carry out other duties as assigned by the IDG.

Requirements

Education: High School Graduate, Graduate of an accredited college/university is preferred.

Experience: Experience in recruitment & management of hospice volunteers preferred.
Skills: Ability to establish and maintain effective working relationships with Interdisciplinary Group (IDG) and the community.

Transportation: Reliable transportation and valid auto insurance required. Current drivers license. 

Environmental and Working Conditions: Primarily office environment; occasionally exposed to outside weather conditions; noise level usually moderate. Occasional travel required. 

Physical and Mental Effort: Sitting is required. Requires ability to handle stressful situations in a calm and courteous manner at all times. Requires working under some stressful conditions to meet deadlines and agency needs. Ability to travel.