Benefits :

• Provides employees discounts to dine at all 1500 Haidilao Hot Pot locations globally
• Provides on-site staff meal
• Provides medical insurance to qualified full-time employees
• Provides 401k match to qualified employees
• Provides Birthday gift and celebration

The Server provides table service to restaurant patrons by taking orders for food and beverages, delivering orders to the table, and ensuring that patrons have a pleasant dining experience.

Physical Requirements :

• Ability to lift, carry, deliver and / or serve items weighing up to 20-40 pounds throughout an eight-hour shift
• Ability to balance serving tray when transferring for food order
• Ability to stand and walk continually throughout an eight-hour shift
• Ability to bend, stoop and reach for products and items
• Ability to work to various temperature environment, for example low temperature in the refrigerator and high temperature in the cooking area
• Ability to work in loud areas, for example, the music for special performance and / or loud noise from the dishwasher machine
• Visual acuity to see restaurant menus, take customer orders, review customer bills and smoothly navigate dining room, kitchen and other facility areas
• Ability to attend work as scheduled, working various schedules and shifts throughout normal business hours

Education / Qualifications :

• California Food Handler Certificate
• Previous server experience is preferred
• Fluent in English / Preferred languages : Mandarin and Spanish

Responsibilities :

• Ensure that all guests are greeted in a timely, friendly, and professional manner
• Ensure the table is clean and that utensils, napkins, and other needs have been provided and anticipate guest's needs prior to them asking
• Maintain in-depth menu knowledge to answer questions and make order suggestions and ensure customers are able to navigate the menu system
• Ensures that food is prepared correctly and to customers satisfaction; returns incorrect or improperly cooked orders to kitchen
• Provide relevant and exceptional service to customers to ensure their satisfaction
• Be a team player, assisting co-workers whenever needed to ensure customer satisfaction.
• Prepares customers checks and collects payments.
• Assists with other restaurant tasks such as cleaning the dining area and preparing silverware and condiments.
• Performs other related duties as assigned.

Requirements :

• Excellent interpersonal and customer service skills
• Hardworking, professional dedication, strong interpersonal communication skills, and strong teamwork spirit
• Well-organized with ability to take and place food and beverage orders accurately
• Ability to operate point-of-sale systems
• Obtain the California Food Handler Certificate

Super Hi International is a restaurant brand primarily serving Haidilao Hot Pot worldwide. We strive to deliver a signature dining experience with a focus on service, food and dining atmosphere.

Since opening our first restaurant in Singapore in 2012, we currently operate 108 restaurants in 11 countries across four continents as of 2022 - namely Singapore, Malaysia, Vietnam, Thailand, Indonesia, Japan, South Korea, United States, Canada, United Kingdom, and Australia.

We are the third-largest Chinese cuisine restaurant brand and the largest hot pot restaurant brand in the international market*.

In over a decade of development, we have upheld Haidilao’s core value of changing your future with your own hands , to satisfy two critical groups our employees and guests.

Under our proven management philosophy of aligned interests and disciplined management , the interests of our employees are highly aligned with our organization, motivating them to drive our dynamic bottom-up growth.

To provide our guests the signature Haidilao dining experience with our focus on service, food and atmosphere, we offer signature menu items, such as our spicy Sichuan-style soup base and hand-pulled noodles along with iconic services like birthday celebrations, manicures, face-changing and noodle dancing performances.

We also make adjustments to our services and menu items based on local culture, tastes and preferences.

Capitalizing on our decade-long international experience and our broad and loyal guest base, we believe we are well-positioned to build the leading international Chinese restaurant brand and to spread Chinese cuisine culture across the globe.

• International market indicates global markets exclude Mainland China, Hong Kong, Macau, and Taiwan markets.

Last updated : 2024-05-25