We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further - Haemonetics is your employer of choice.

Make a contribution to people's health by servicing blood management equipment, travelling to meet a variety of customers, and building your technical expertise

Responsibilities:

• Provide onsite service for a variety of blood management equipment.

• Interface between the field organization and internal support structure by providing timely onsite technical assistance to Customers, Implementation and Sales

• Serve as a focal point for problem resolution assistance to subsidiary or distributor support

• Responsible for editing, writing, and modifying Service and Training manuals and SOPs

• Install, upgrade, repair, and maintain instrument systems in defined territory

• Provide technical support to staff, contractors and customers

• Manage the Service Territory including distributor's service staff

• Respond to service requests and ensure customer satisfaction

• Manage service parts inventory levels

• Complete all required documentation in service tool (SFDC) same day as service

• Provide timely and accurate reports as requested

• Works in conjunction with other staff to coordinate new system placements, develop leads, promote upgrades and contract renewals etc.

• Maintains routine contact with existing customer base

• We provide training about our products but you bring your technical skills

Required Education and Experience

• Bachelor's degree in Engineering or equivalent military experience. (Electrical/ElectronicEngineering, Mechanical Engineering, or medical device engineering preferred)

• 2 years field engineering experience desired

• Familiarity with field alignments, electrical/electronics, or mechanical systems required

• Computer literacy a must

• Must be highly motivated and have strong problem solving ability

• Excellent verbal and written communications skills

• Must have good technical writing abilities

• Must be able to work independently and as a team playerwith field alignments,electrical/electronics,and mechanical systems

• Knowledge and skills typically acquired through previous positions in fast-paced corporate environments which involved responsibility for similar work

• Travel requirement: 75% mostly by car but occasionally by airplane

• Ability to carry 50 pound tool case.

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