JOB TITLE: Volunteer & Neighborhood Engagement Manager

FLSA STATUS: Exempt 

DATE: 02/2024 

REPORTS TO: Programs Director

ORGANIZATIONAL MISSION 

Seeking to put God’s love into action, Habitat for Humanity brings people together to build homes, communities and hope. 

PRIMARY PURPOSE OF JOB 

The Neighborhood & Volunteer Engagement Manager is fully committed to the mission of Habitat for Humanity of Springfield, Missouri, Inc. (HFHS) as set forth in the affiliate covenant and works with the Programs Director and in collaboration with all staff members to disseminate information, recruit, educate, orient and retain affiliate volunteers while ensuring that volunteers have positive, productive experiences, and to establish connections in the community for the Neighborhood Revitalization Program (“NR”) and 

ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS - Other duties may be assigned 

Volunteer Engagement

• Communicate with all areas of the organization to identify volunteer needs. This includes the timing of builds and maintaining an adequate number of volunteers for ReStore and Construction.
• Identify new volunteer opportunities and capacity building projects and partnerships for the affiliate.
• Ensure that partner homebuyers have volunteer opportunities throughout the organization and access to flexible scheduling in order to complete their required sweat equity hours.
• Lead outreach, promotion, recruitment, scheduling and assigning, and retention of volunteers in conjunction with HFHS needs, goals, and objectives.
• Work with the Brand Manager to maintain/promote via website and social media regarding volunteer information; assist in keeping website up-to-date; disperse emails from general company email address to appropriate person.
• Screen and place volunteers for specific needs; design and implement methods for timely and effective information, screening, response, and scheduling of all volunteer inquiries.
• Be aware of potential obstacles to scheduling (e.g., technology, literacy) and include flexible opportunities to include all who want to participate.
• Regularly evaluate volunteer programs with department heads to retain and improve ongoing volunteerism.
• Complete all paperwork and maintain good relationships with all of our long term volunteer agencies.
• Maintain volunteer database on Giveffect (CRM - customer relationship management platform) with relevant and accurate information and monitor informational and volunteer email accounts on a daily basis
• Attend college/university Habitat Chapter meetings and assist with setting goals and collecting annual Memos of Understanding.
• Assist with and participate in HFHS special events such as kickoff events, house dedications, volunteer recognition events, and fundraising events.
• Record volunteer hours for activity reports.
• Develop, disseminate, retrieve, and file volunteer sign up forms, waivers, safety guides, and volunteer experience surveys.
• Responsible for maintaining onboarding/offboarding procedures for ReStore and Construction volunteers
• Responsible for maintaining the volunteer database
• Conduct background checks on volunteers as per policy
• Develop and lead a formal volunteer recognition program

Neighborhood Engagement:

NR works to improve an entire neighborhood by working hand-in-hand with residents to address the community’s goals of beautification, community, housing, health, and safety. 

• Lead NR efforts by working with HFHS staff, NR Committee members, partner neighborhood residents and coalition partners to improve the quality of life and placemaking in partner neighborhood(s). 
• Establish connections with government and nonprofit entities to advocate for HFHS, affordable housing, and vibrant, safe neighborhoods. 
• Strengthen civic partnerships resulting in community wide development strategies and placemaking (A rising tide lifts all boats). 
• Research and advocate for sustainable and inclusive housing policies on national, state, and local levels. 
• Assist residents and neighborhood leaders in developing and sustaining processes to identify, prioritize, and achieve goals with the neighborhood. 
• Create a flexible, replicable model that can be utilized in other neighborhoods. 
• Encourage residents to act on behalf of their common interests through volunteering and other community engagement strategies.
• Deliver presentations and assist other staff with community outreach and activities.
• Develop a basic knowledge of HFHS’ Preservation & Repair products
• Attend the Habitat Property, Acquisition, Construction & Management (PACM) committee meetings, Habitat Neighborhood (NR) Revitalization Committee meetings, and Woodland Heights Board and general membership meetings.
• Assist the Executive Director and the Habitat Property, Acquisition, and Construction Committee and provide recommendations on lot and house acquisitions as it relates to NR. 
• Work closely with the program staff and leadership to help identify funding needs for Preservation & Repair, Homebuying, and NR program functions and activities.
• Work with program and construction staff and neighborhoods to organize and implement Rock the Block community clean up events 
• Local travel, and evening/weekend work is required to attend community events and make presentations. Out of state travel may be required for training/conference purposes. 

KNOWLEDGE, SKILLS, AND ABILITIES 

• Consistent and punctual attendance for work is required. Follow directives of the supervisor and support the NR Committee as staff liaison. 
• Commitment to the Habitat for Humanity concept as a Christian housing ministry, core values, principles, and covenant, as well as willingness to work on a collaborative team. 
• Ability to relate to all types of people and levels in the organization, the general public and faith/service community. 
• Ability to think creatively and express written ideas orally in presentations. 
• Ability to self-direct and a willingness to learn new skills; excellent time management skills and strong communication skills (interpersonal, verbal and written). 
• Proficient in all Microsoft Office Pro applications including Word, Excel, Publisher, and PowerPoint; experience with donor management software such as Give Effect or other donor management database preferred and ability to understand and utilize computers and other technology. 
• Broad working knowledge in the areas of database management. 
• Flexibility and willingness to grow with this role and be present at job and event sites. 
• Ability to synthesize complex or diverse information, collect and research data, use intuition and experience to complement data and design workflows and procedures. 
• Work with and present numerical data effectively; understand and follow detailed written and oral instructions. 
• Ability to multi-task and be detail-oriented, and work well in a team environment. 

CORE COMPETENCIES 

Partner Focus: Ensuring that our partners’ perspectives (homeowner, homebuyer, donor, volunteer, ReStore customer, etc.) are a driving force behind all business decisions and activities; crafting and implementing service practices that meet the needs of our partners and the Habitat for Humanity organization. 

Leading through the Habitat for Humanity Vision and Mission: Keeping the Habitat for Humanity vision and mission at the forefront of all associate’s decision-making and action. 

Collaboration/Teamwork: Working effectively and cooperatively with others; establishing and maintaining good working relationships.

Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. 

Driving for Results: Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement. 

Gaining Commitment: Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations, and individuals involved. 

Leveraging Diversity: Working effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds; making the most effective use of the capabilities, insights, and ideas of all individuals. 

EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS 

• Bachelor’s degree in business, communications, marketing or related field or experience resulting in equivalent level of knowledge is required. 
• 1-2 years of demonstrated success in recruiting, coordinating and recognizing a large volunteer base and coordinating multiple projects simultaneously. 
• Previous experience with community outreach initiatives preferred. 

PHYSICAL CONTEXT AND WORK ENVIRONMENT 

Physical Requirements / Percentage of Work Time Spent on Activity

Seeing: Must be able to see to read documents/reports, use a computer, and make presentations.75-100%

Hearing: Must be able to hear well enough to communicate with the public. 75-100%

Sitting: Must be able to sit for long periods of time. 50-74%

Standing/Walking: Must be able to move about the work area and at community events50-74%

Climbing/Stooping/Kneeling: Must be able to stoop or kneel to file documents and set up for presentations.0-24%

Lifting/Pulling/Pushing: Must be able to lift more than 50 pounds with reasonable assistance and able to lift 25 pounds with or without reasonable assistance. 0-24%

Grasping/Feeling: Must be able to type and use equipment and electronic devices.75-100%

The work environment is usually a well-lighted, environmentally controlled indoor environment with moderate level of noise; NR projects are usually outdoors.

The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.