About this role: Wells Fargo is seeking a Loan Servicing Representative. In this role, you will: Support Money Movement Servicing functional area or processes Identify opportunities to improve various areas within Money Movement and recommend solutions Review, research, analyze, calculate, and submit Money Movement Transaction that are moderately complex in nature Perform moderately complex administrative, transactional, operational, or customer support tasks Review, research, process, and respond to written and phone inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Asset Movement Teams. Receive direction from supervisors Escalate non-routine questions to experienced individuals Use relevant information and independent judgment to review and file claims while ensuring compliance with all federal, state, client, and company policies, procedures, and regulations Interact and communicate with agencies, investors, insurers, mid-level management, staff, and cross business units, as well as internal or external customers Provide guidance to less experienced peers Required Qualifications: Experience in Money & Asset Movement, or equivalent demonstrated through one or a combination of the following: work experience, training, education 3 years of working experience (voice and back office support) in the BPO/Contact Center industry Excellent problem solving, analytical and technical skills with ability to apply critical judgment and come up with effective decisions. Strong verbal and written communication skills and proficiency for detailed documentation with ability to validate work High proficiency with Microsoft Program Ability to adapt to a fast-paced environment and perform under pressure with a high motivation and able to meet stringent deadlines with strong sense of urgency and results and detail orientation. Ability to plan, prioritize and execute a body of work with minimal supervision. Exceptional research, data entry and exception handling skills. Possess an impeccable reputation for integrity, accuracy, consistency and business acumen. Highly analytical and keen to details. Familiarity with banking documents Desired Qualifications: Preferred background in securities operations (e.g trade processing, trade booking, brokerage services, derivatives, fixed income, etc.) Job Expectations: Flexibility to work in night shifts, or weekends/holidays if deemed necessary by the business. Amenable to work onsite (Five NEO, Taguig City) Posting End Date: 12 Mar 2024 *Job posting may come down early due to volume of applicants. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $1.9 trillion in assets, proudly serves one in three U.S. households and more than 10% of small businesses in the U.S., and is a leading middle market banking provider in the U.S. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 47 on Fortune’s 2023 rankings of America’s largest corporations. In the communities we serve, the company focuses its social impact on building a sustainable, inclusive future for all by supporting housing affordability, small business growth, financial health, and a low-carbon economy. News, insights, and perspectives from Wells Fargo are also available at Wells Fargo Stories. 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