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What you'll do...
Provides technical PC, peripheral, network and software break-fix, on-site, phone, chat and off-phone for retail tax offices worldwide enabling end users to operate efficiently and effectively.
Utilizes software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents.
Effectively opens and works support requests and escalates to the appropriate people / team as necessary. Effectively communicates and assists clients regarding their technical support issues.
Serve as a liaison between business partners, Lead FST / CSM and TSC to identify and resolve problems.
Day to day you'll
What you'll bring to the team...
Education :
High school diploma or equivalent
Work Experience :
Last updated : 2024-05-23
Full Time
Business Services
$50k-67k (estimate)
05/25/2024
08/23/2024
hrblock.com
KANSAS CITY, MO
15,000 - 50,000
1955
JEFFREY J JONES II
$1B - $3B
Business Services
The job skills required for Field tech include Problem Solving, Technical Support, Communicates Effectively, Decision Making, etc. Having related job skills and expertise will give you an advantage when applying to be a Field tech. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field tech. Select any job title you are interested in and start to search job requirements.