Job Description

H-E-B is one of the largest, independently owned food retailers in the nation, operating over 400 stores throughout Texas and Mexico, with annual sales generating over $31 billion. We're known to lead the way with creative new concepts, and now we're in the Restaurant & Bar business, combining exceptional food and outstanding service for a distinctive, yet familiar neighborhood dining experience.As a FOH Lead, you'll ensure front of house Partners provide positive and memorable service while taking guest orders, preparing drinks, delivering food, and maintaining cleanliness. You'll perform supervisory responsibilities in the absence of the Manager, directing Partners during your shift, and training / developing Partners.Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.Do you have a:HEART FOR PEOPLE... ability to train your team to provide superior customer service?HEAD FOR BUSINESS... know-how to sell Restaurant offerings to increase sales?PASSION FOR RESULTS... drive to work in a fast-paced environment, while handling guest feedback with a smile?We are looking for:- leadership experience in a restaurant environment- expert customer service / communication skillsWhat is the work?Store Lead Operations / Training:- Provides work direction; directly supervises Partners; serves as conduit of communication for management- Trains Partners on customer service, compliance, food safety, sanitation, equipment operation, etc.- Works with manager at peak times; performs closing responsibilities when needed; may serve as backup to Manager- Assists in inventory control and purchasing duties, and in technical areas, as needed- Performs front of house service duties, as neededCustomer Service / Sales:- Provides superior customer service; promotes a safe environment for all guests through responsible serving; answers customer questions; assists with menu / beverage selections, including alcoholic beverages- Provides detailed information of menu items and specials, and beer and wine- Addresses complaints; resolves problems for guests / Partners in a way that builds strong relationships- Merchandises products effectively; uses suggestive selling techniques to meet customer needs and build department sales- Performs front of house Partner duties frequently - Performs back of house duties proficiently, as needed, including food preparation, plating, and ingredient orderingCompliance / Food Safety / Sanitation:- Ensures compliance with TABC regulations- Ensures compliance with department and Store standard operating procedures- Ensures logs are completed for area of responsibility (e.g., temp / 86 logs)- Ensures cleanliness / sanitation of sales floor, display cases, prep areas, and equipmentWhat is your background?- Minimum age 18 (mandatory)- Experience in restaurant leadership- Experience in an H-E-B Restaurant (preferred)- Experience in restaurant Point of Sale (POS) systems (preferred)- Completion of Alcohol Seller Training / Cash Handling training upon hireDo you have what it takes to be a fit as a FOH Lead at H-E-B?- Basic culinary knowledge- Understanding of nutrition values and ingredients (preferred)- Expert communication, interpersonal, and customer service skills- Strong reading, writing, and math skills- Strong computer skills (MS Office, internet)- Organization and planning skills- Ability to lead a restaurant function, and other Partners- Ability to handle guest feedback and resolve problems effectively- Ability to maintain a smile, even when balancing multiple prioritiesCan you...- Function in a fast-paced, retail environment- Work extended hours and / or rotating schedules- Safely maneuver around moving mechanical parts- Constantly* reach at waist, grasp- Frequently be exposed to fumes or airborne particles, and toxic or caustic materials - Frequently stand, walk- Frequently be exposed to wet and cold conditions- Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder circumduction- Occasionally be exposed to heat, ambient temperatures, and loud noise- Demonstrate the ability to lift 50 lbs, and manage in excess of 50 lbs. *** While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5 hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day** It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.08-2019