Summary:

Primary responsibility is to install, repair, and maintain all of the GVTC products and services through field operations as defined in more detail below.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

· Installation and Repair of the following communications services

· Telephone

· Copper, Coax (VoCable), Fiber

· Cable TV

· Coax, Fiber

· Internet

· Cable Broadband (Coax)

· DSL (Twisted-pair Copper)

· Fiber Ethernet (Fiber)

· Home and Small Business Networking

· Basic Wireless/Wire LAN services

· Basic Network Security

· Business Services

· Business Networking

· Basic Business Class Telephony Testing

· Rotary, Hunt Groups

· DSL Loop Qualification for High Speed DSL

· Fault Locating using 965DSP, Sidekick, or Trilithic 860 test meters.

· Basic installation and repair acceptance testing of light levels, RF levels, metallic Loop Test

· Basic Central Office Wiring

· Basic PON fundamentals

· Installation, Repair, and Maintenance of Inside Wire including twisted pair copper, Cat5, and Coax

· Basic troubleshooting of small home and office LAN networking and configurations

· Ensures customer satisfaction by providing quality service, identifying customer needs and assisting

· Ability to multi-task.

· Uses excellent hearing and listening skills to receive detailed information.

· Responds to the needs of a 24/7/365 operation.

· Monthly SALES quota requirement met through upselling and upgrading customers with additional GVTC products and services.

· Full accountability in safety, productivity, quality, workmanship, customer service, and SALES through monthly individual reporting and on-site work observations.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have valid Texas driver’s license
• Must have an acceptable driving record
• Must pass a criminal background check

Education/Experience:

• High School Diploma or General Education Degree (GED) required; some college preferred. 2 to 5 years Telecommunications experience preferred.
• Basic Understanding of Cabling and Wiring for Communications Services
• Basic PC skills
• Basic Consumer electronics experience

Language Ability: Ability to read, write and comprehend simple instructions and short correspondence.

Reasoning Ability: Ability to deal with and solve problems using solid judgment skills.

Technical skills: Basic PC and keyboarding skills required. Basic understanding of telephony, cable and internet technologies is preferred.

Professional Appearance: Employees will professionally represent GVTC by adhering to GVTC’s Attire and Grooming Policy.

Supervisory Responsibilities: None

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, you must be able to work in an outdoor environment with varying degree of weather conditions that may include rain, sleet, snow, or extreme heat or cold.

This job requires working in attics and crawlspaces under extreme temperature conditions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job requires that the employees weight meets OSHA safety equipment requirements.

This job requires the ability to climb service or utility poles, and the ability to perform work or rescue from a pole.

This job requires the ability to work from a ladder, and the use of many hand tools on a daily basis.

This job could require working from a bucket truck and performing various work duties from such an environment.

You must be able to lift up to 50 pounds, have close vision, color vision, depth perception, and the ability to adjust your focus with good hand-eye coordination

Performance Assessment:

Monthly performance is measured in the following areas and is used for Annual Performance Review.

• Monthly Performance Measurements Requirements

• Productivity
• Quality
• Repeats (Installation and Repair)
• Sales Quota
• Safety and Work Observations
• Customer Satisfaction Surveys

Job Type: Full-time

Pay: $20.15 - $25.18 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Compensation package:

• Bonus opportunities

Schedule:

• 8 hour shift
• On call
• Overtime

Education:

• High school or equivalent (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person