The IT Manager would be a liaison with the relevant Australia based teams on strategic items and coordinating with US based vendors to help deliver the installation of technology into our new and existing US Restaurants.

Technical Proficiency

A strong foundation in supporting Point of Sale systems, Kitchen Management systems, digital menu board infrastructure, drive-thru technology, and other restaurant-specific technology.

Must be proficient in Windows operating systems.

Networking

In-depth knowledge of network infrastructure, including LAN, WAN, Wi-Fi, and VPN configurations

Ability to troubleshoot network issues, optimize network performance, and ensure security is vital.

Digital Channels

A high-level understanding of how to support various digital channels, including app and web platforms.

Familiarity with delivery technologies and third-party delivery integrations is a plus.

Problem Solving

The ability to diagnose and resolve technical issues efficiently, providing support to end-users and L1 support teams in various locations.

This role will serve as an escalation point for complex problems.

New Restaurant Opening Support

Experience in setting up and configuring the IT infrastructure for new restaurant locations.

This includes the deployment of POS systems, network setup, and ensuring a smooth IT transition during restaurant openings.

Vendor Management

Coordinating with technology vendors and service providers to ensure the continuous availability and performance of our IT systems.

Documentation

Technology Strategy

Taking direction on technology strategy from the Head of IT Services, ensuring alignment with the overall IT vision and objectives of the organization.

GYG was founded in Sydney in 2006 by New Yorkers and childhood best friends Steven Marks and Robert Hazan. Named Guzman y Gomez to honor their childhood friends.

Steven and Robert had a vision to build a restaurant business that had the speed and convenience of fast food but to re-invent the fast-food category by serving high quality food fast! GYG is committed to continually building our strong company culture and employee experience by putting pride and passion into all we do while respecting and developing our crew.

GYG’s commitment to reinvent fast food continued to inspire new ways to serve fresh, clean food to everyone. From the first drive thru in 2015, to menu innovations like Breakfast, the Minis' range and 100% Clean Fries, to a market leading app for guests to pay & order ahead and earn loyalty points, the GYG love just kept spreading! Today GYG operates over 150 restaurants in Australia, Singapore, Japan and here in the United States.

Our growth is contagious!

Last updated : 2024-05-17