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About the Role:
This is a leadership role on our Agent Readiness team within our Engagement Center of Excellence. Our Engagement organization is the linchpin of our world-class experience. With their passion, insight, and customer advocacy, the CX team has helped Gusto maintain industry-leading NPS scores while serving over 300,000 customers. We strive to positively influence millions of businesses and hundreds of millions of employees across the county. You’re a great fit if you have a history of Learning and Development and Operations.
About the Team:
Our Agent Readiness team is a new team at Gusto dedicated to providing an outstanding new hire experience and ensuring Engagement agents feel well-supported throughout their Gusto journey. The team's primary focus is to prepare new agents so they feel confident and ready to perform their job responsibilities. We seek an inspiring and motivated manager to empower our Agent Readiness PEs and contribute to the company's growth and success. The ideal candidate will have a proven track record in leading Learning and Development and Operations teams, preferably in the payroll industry.
Here’s what you’ll do day-to-day:
Agent and Customer Experience
Learning Strategy
Team Empowerment
Here’s what we're looking for:
Our cash compensation amount for this role is targeted at $125,000 - $140,000/yearly in Denver, Orlando, and Las Vegas. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.
Full Time
Software & Cloud Computing
$108k-142k (estimate)
04/21/2024
05/03/2024
gusto.com
SAN FRANCISCO, CA
200 - 500
2011
Private
JOSHUA D REEVES
$200M - $500M
Software & Cloud Computing
Gusto is a California-based HR platform that provides services such as payroll, benefits administration, and onboarding for businesses.