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Host/Hostess Wanted ;-)

(Due to the volume of applications we receive, we only reply to candidates that meets the criteria. We apologize for the inconvenience)

Company Overview

Gustazo Cuban Kitchen & Bar is a well-regarded casual dining establishment located in Waltham, MA. We are committed to delivering exceptional food and superior customer service to our patrons. Gustazo has been Best of Boston several times, was named one of the 50 best restaurants in 2019 by Boston Magazine, and Boston Globe’s Best Sequel 2019 Restaurant Award for the opening of their Cambridge location. Executive Chef Patricia Estorino was nominated to James Beard Award last year!

Gustazo is looking for an individual who is passionate about food and hospitality, with the clear goal of consistently creating a memorable dining experience for our guests.

We are currently seeking a to fill a vacant host/hostess position at our establishment.

Role Significance

The position of Host or Hostess is a critical component in our service delivery model. The individual in this role serves as the ambassador of the restaurant, creating the first and last impressions that our guests experience. A calm demeanor, professional appearance, and ability to manage guest expectations are essential traits for success in this position.

Key Responsibilities

• Guest Reception: Greet all incoming guests with a polite demeanor, promptly and professionally guide them to their tables, and accommodate any special requirements or requests they may have.
• Seating Management: Maintain an organized and efficient seating chart to balance guest comfort with optimal utilization of dining space.
• Waitlist Coordination: Manage the guest waiting list during high volume periods, ensuring accurate wait times and clear, respectful communication.
• Telephone Management: Handle all incoming calls with professionalism, taking reservations, and addressing guest inquiries as needed.
• Guest Relations: Monitor the dining area to ascertain guest satisfaction, and engage with departing guests to ensure their experience met or exceeded expectations.
• Menu Familiarity: Be well-acquainted with the menu offerings to answer basic guest questions prior to their dining experience.
• Front-of-House Maintenance: Ensure that the reception area and guest waiting areas maintain a high standard of cleanliness and organization.
• Collaborative Effort: Liaise with service and kitchen staff to ensure a seamless guest experience from arrival to departure.

Qualifications

• Previous experience in a hospitality role is strongly preferred but not a requirement.
• Strong communication skills and a customer-focused approach are essential.
• Ability to work efficiently in a fast-paced environment.

Application Process

Qualified candidates are invited to submit their resume and a brief cover letter detailing their suitability for the role. We look forward to hearing from you.

Pay

$18-20/hrs tips. Pay rate is performance/experience based.

Gustazo Cuban Kitchen & Bar - Waltham is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 4 hour shift
• Evening shift

Ability to Commute:

• Waltham, MA 02453 (Required)

Work Location: In person