** Customer Service Admin Assistant**

**Job Category****:** Loan Servicing **Requisition Number****:** CUSTO13522 Showing 1 location **Job Details**

**Description**

**Guild Mortgage Company**, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

**Position Summary**

The Customer Service Administrative Assistant plays an important role in the organization by performing a number of administrative tasks related to the companys Customer Service functions. The role is responsible for providing general administrative support to the Customer Service department, including entering data, preparing standard correspondence using templates, scanning and uploading documents, processing mail, preparing check requests as well as performing receptionist and other administrative duties.

**Essential Functions**

* Use templates to respond to emails, faxes, and correspondence for routine issues.

* Make outbound calls to customers in relation to correspondence.

* Scan and manage all documents related to Customer Service correspondence (inbound faxes, emails, and mail).

* Provide copies of loan documents to borrowers, loan officers, etc.

* Distribute and process mail.

* Update system with required basic information; e.g., address and telephone updates from Guilds website.

* Provide responsive and courteous service to team and other departments.

* Provide administrative support to department by processing returned mail, faxing and mailing outbound correspondence, statements, documents, etc.

* Assist with CalHFA non-occupancy functions; prepare and send documents via certified mail, document status updates in the system, and maintain related spreadsheets.

* Create daily activity summaries and spreadsheets.

* Provide backup receptionist coverage as needed, including but not limited to, answering multi-line phones, scheduling meeting rooms.

* Perform other duties as assigned.

**Qualifications**

* High school diploma or equivalent preferred, along with at least one year experience providing general administrative support in a back office financial services environment, preferably in mortgage loan processing.

* Highly organized and detail oriented; ability to work in a fast-paced, deadline-driven environment required.

* Prior experience preparing certified mail preferred.

* Highly proficient with data entry, Microsoft Word, Excel and Outlook.

* Perform basic internet searches.

* 10-key by touch preferred.

* Prior experience using document retention software; Blitzdoc preferred.

* Bi-lingual preferred.

**Supervision**

* Close to moderate supervision of work product, depending on experience

* Low level of independent judgment and discretion used in decision-making, depending on experience

* Escalate more complex issues for advice and resolution

* Executes standard core job responsibilities with only minor variation

* Travel: 0%

**Requirements**

Physical: Work is primarily sedentary; occasionally walks and/or stands.

Manual Dexterity: Frequent use of computer keyboard and mouse.

Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.

Environmental: Office environment no substantial exposure to adverse environmental conditions.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

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