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IT Technician
Guidepoint New York, NY
$89k-110k (estimate)
Full Time | Business Services 2 Months Ago
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Guidepoint is Hiring an IT Technician Near New York, NY

Overview:
We are currently looking for an experienced IT Technician to join the team as part of our Global IT Service Desk. The IT Technician will be responsible for providing top-tier technical support to in-office and remote employees, troubleshooting and resolving complex issues, and providing outstanding customer service and training. Additionally, the IT Technician will be responsible for maintaining our IT infrastructure and working closely with remote teams and global counterparts to develop solutions that will improve system performance.
This position is fully on-site in our New York City headquarters.
What You'll Do:
  • Provide helpdesk support to a technical and non-technical staff in a Windows/Mac environment
  • Management of desktop systems and applications (MS Office / Firefox, etc.)
  • Setting up and configuring new desktops and users (Ability to lift up to 25 pounds and to assist with desktop moves and re-cabling)
  • Troubleshoot network issues, desktop application issues, security issues (Anti-virus, malware, etc.)
  • Available off hours to monitor and respond to support calls and alerts
  • Printer management; presentation devices
  • Provide remote support to global users
  • Manage and support mobile devices
  • Maintain a knowledge base, documentation, and administration procedures
What You Have:
  • 5-10 years of experience with IT support in a corporate office environment
  • Must have knowledge of telecommunication technologies (data and voice circuits, Avaya IP Phones, mobile devices)
  • Background working with networking (LAN, WAN, TCP/IP, DHCP, DNS, Active Directory)
  • Experience with desktop security (spyware/malware/spam filtering)
  • Experience with data recovery tools
  • Experience with cloud (MS Azure)
  • Ability to work with Security Engineers
What We Offer:
The annual base salary for this position is $65,000 - $70,000. Base salary may vary depending on job-related knowledge, skills, and experience, as well as geographic location. Additionally, this position is eligible for an annual discretionary bonus based on performance.
You will also be eligible for the following benefits:
  • 15 PTO days, 10 legal holidays, and sick days
  • Comprehensive medical, dental, and vision plans
  • Will match up to 10% of employee contribution for 401(k), life insurance, paid time-off, and parental leave plans
  • Commuter benefits and a corporate gym rate
  • Development opportunities through the LinkedIn Learning platform
  • Free snacks and beverages in the office
  • Friday happy hour and "Summer Fridays"
  • Year-round corporate athletic league
  • Casual work environment, team building, and other social events
About Guidepoint:
Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients' decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.
Backed by a network of nearly 1.5 million experts and Guidepoint's 1,300 employees worldwide, we inform leading organizations' research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.
At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.
#LI-ZL1
#LI-onsite

Base salary may vary depending on job-related knowledge, skills, and experience, as well as geographic location. Additionally, this position is eligible for an annual discretionary bonus based on performance.

Compensation

$65,000—$70,000 USD

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$89k-110k (estimate)

POST DATE

02/26/2024

EXPIRATION DATE

05/22/2024

WEBSITE

guidepoint.com

HEADQUARTERS

MANHATTAN, NY

SIZE

1,000 - 3,000

FOUNDED

2003

CEO

ALBERT SEBAG

REVENUE

$10M - $50M

INDUSTRY

Business Services

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The job skills required for IT Technician include Technical Support, Customer Service, IT Support, Networking, Active Directory, Presentation, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Technician. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for IT Technician positions, which can be used as a reference in future career path planning. As an IT Technician, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Technician. You can explore the career advancement for an IT Technician below and select your interested title to get hiring information.

If you are interested in becoming an IT Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Technician for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on IT Technician job description and responsibilities

IT Technician uses skills like backup,troubleshooting, repair computers,software packages and handle the maintenance and repair of both software and hardware of computers.

01/24/2022: Nashville, TN

These technicians support staff by assisting them with computer-related problems and training them on new systems and software as needed.

01/21/2022: Honolulu, HI

Sometimes known as computer support specialists or help desk technicians, provide support to computer users. Must also have practical knowledge of computers and networks.

12/27/2021: Wichita Falls, TX

Must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system.

01/22/2022: Kansas City, MO

The main duties of a technician are to provide skilled labor on complex systems or highly technical mechanical or diagnostic testing.

03/11/2022: Gary, IN

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on IT Technician jobs

As computer technology changes, technicians must constantly update their professional development.

02/25/2022: Atlanta, GA

Employers may also choose to run criminal background checks on IT technicians, particularly for those who will be performing on-site services.

02/10/2022: Anaheim, CA

Employers will accept candidates with a high school diploma can also pursue Microsoft Certified desktop support Technician ( MCDST credential.

02/14/2022: Scranton, PA

Excellent Problem-Solving and analytical skills.

12/23/2021: Provo, UT

Get professional certifications like Cisco Certified Technician Certification and Training.

12/31/2021: Las Cruces, NM

Step 3: View the best colleges and universities for IT Technician.

Butler University
Carroll College
Cooper Union
High Point University
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Providence College
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