13 Lead Customer Service Representative Jobs in Waterloo, IA
Gubbels Heating and Air Conditioning is Hiring a Lead Customer Service Representative Near Waterloo, IA
Lead Customer Service Representative
Are you looking to be part of a values based company that is excited about its mission, where you will be challenged to grow and have the autonomy to do your job with excellence while getting results?
Our ideal candidate is a person that genuinely likes people, has outstanding phone and data entry skills, is proactive and loves to succeed. Does this sound like you? If so, consider applying to join our motivated team as our Lead Customer Service Representative.
Along with getting to hang with an amazing group of people that want you to succeed, other benefits include:
- Wages starting at $20/hr with incentives
- Medical & dental insurance
- Paid Time Off Major holidays paid
- Frequent celebrations, meals, events & recognitions
- Company-wide, daily leadership training
What You Will Be Doing:
- Responsible for meeting the quota of calls on the daily schedule.
- Greets all visitors to our building in a way that reflects our companies values
- Takes incoming customer phone calls and books appointments into the system with accuracy.
- Makes outbound calls to fill schedule as needed.
- Helps other team members to achieve common goals
- Manages our Club Membership program.
What You’ll Need to Succeed:
- Microsoft Office experience
- Customer service/phone skills
- Solid organizational skills with a demonstrated ability to multitask
- History of producing quality/accurate results
- Care and concern for other team members as well as external customers
Job Summary
Full Time
$44k-56k (estimate)
06/13/2023
07/02/2024
The job skills required for Lead Customer Service Representative include Customer Service, Leadership, Microsoft Office, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Lead Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Lead Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Lead Customer Service Representative positions, which can be used as a reference in future career path planning. As a Lead Customer Service Representative, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Lead Customer Service Representative. You can explore the career advancement for a Lead Customer Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Lead Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Lead Customer Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Lead Customer Service Representative job description and responsibilities
A lead customer service representative handles escalation and evaluates team member's performance.
02/22/2022: Provo, UT
Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction.
03/07/2022: Lancaster, PA
They also make provision for a change of mode of operation when the existing one isn’t yielding maximum results.
01/19/2022: Ventura, CA
Give detailed statistical feedback on performance of team members to the management for staff evaluation and reward purposes.
03/21/2022: Anaheim, CA
Create better modes of operations to make customer service easier for both team members and customers.
02/06/2022: Wilmington, DE
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Lead Customer Service Representative jobs
Develop a customer loyalty program.
03/30/2022: Kansas City, KS
Build a customer survey strategy.
01/19/2022: Boise, ID
Get creative with customer renewals and upsells.
03/27/2022: Kansas City, KS
Reply as quickly as possible on social media.
01/10/2022: Fargo, ND
Monitor customer service through social media with a tool.
02/15/2022: Passaic, NJ
Step 3: View the best colleges and universities for Lead Customer Service Representative.
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