Imagine working somewhere that offers more than a steady paycheck; a place where you have ownership, employees are celebrated and growth is encouraged, both personally and professionally. At Guaranty Bank & Trust, we improve the financial well-being of our customers while delivering a "Raving Fans" experience, both for customers and employees.

Job Duties:

• Performing transactions such as accepting deposits and loan payments, cashing checks, issuing money orders and cashier’s checks.
• Provide efficient and exceptional customer service both in person and over the phone.
• Complying with privacy policies and procedures to maintain customer confidentiality and information protection.
• Complying with all federal, state and local regulatory rules and regulations governing financial institutions, as well as all company policies and procedures
• Completing and passing all required regulatory compliance training as assigned
• Connecting customers to the appropriate department specialists that can help them with specialized financial needs.
• Engaging customers in person and by phone to assist, and conduct transactions through self-service technologies.
• Perform any additional duties and tasks assigned by management.

Qualifications & Skills:

• Displays passion, commitment and drive to deliver an experience that improves our customer's financial lives.
• Excellent communication skills that build customer relationships based on trust.
• Strong critical thinking and problem-solving skills to meet our customer's needs.
• Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to change.
• Ability to collaborate with others to achieve shared goals.
• Proficient in Microsoft Office.
• Ability to work location hours, including some weekends and evenings.

Education, Experience & Licenses:

• High school diploma (or equivalent).
• Preferred- Associate’s degree or higher.
• Minimum 6 months banking or cash handling experience.
• Minimum 6 months customer service experience.
• Preferably Bilingual

Experience

• Less than 1 year(s): A minimum 6 months customer service experience.
• Less than 1 year(s): A minimum 6 months banking or cash handling experience.

Education

• High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)