Imagine working somewhere that offers more than a steady paycheck; a place where you have ownership, employees are celebrated and growth is encouraged, both personally and professionally. At Guaranty Bank & Trust, we improve the financial well-being of our customers while delivering a "Raving Fans" experience, both for customers and employees.

At a central help desk, the IT Technician receives calls from Bank personnel concerning problems with a variety of computer software and hardware installations and fields all user inquiries relating to hardware, network and software operations, and problems. The individual must be available to take calls and are required to work flexible schedules, including evenings and being available to work weekends. The job will require routine travel and the IT Technician must be able to furnish their own transportation. IT Technicians receive cell phone and mileage reimbursement.

Job Duties:

• Work with roll out of hardware and software upgrades; implement new equipment and services; assist with new product testing and special projects.
• Flexible to be on-call on weekends along with week night and weekend hardware\software upgrades during maintenance windows
• Implement changes and additions to the company Intranet sites
• Respond to problem calls; diagnose/repair computer hardware and software installations and correct minor operational problems.
• Respond to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.
• Maintain detailed documentation of each service call in an online ticket system and escalates when appropriate.
• Assist with periodic testing and implementation of contingency plans to ensure availability of application in case of system failures.
• Perform end-user operation/procedure training and/or documentation.
• Complying with privacy policies and procedures to maintain customer confidentiality and information protection
• Complying with all federal, state, and local regulatory rules and regulations governing financial institutions, as well as all company policies and procedures
• Completing and passing all required regulatory compliance training as assigned
• Perform any additional duties and tasks assigned by management

Qualifications & Skills:

• Experienced with personal computer and local area network setup and online network terminals
• Working knowledge of IPv4, TCP/IP, DHCP, DNS, Active Directory, Group Policy, Windows 10 and Windows 2012-2019 operating systems, and Microsoft Exchange\Outlook environment.
• Experience with managing VMWare and Hyper-V is preferable
• Experience with ID card scanners, desktop scanners, printers, printer configuration, debit card printer\PIN pad, web cams, signature pads and various other types of peripherals
• Working knowledge of telecommunication technology including Cisco VoIP phone setup and configuration and video conference systems such as Zoom
• Experience with Microsoft Office applications including Word, Excel, Outlook & OneNote
• T. security including identifying phishing emails including understanding email message headers, and using anti-virus and anti-malware tools in detecting threats
• Familiarity with smart phones and tablets including iPhones, iPads and Android devices. MDM experience is preferable.
• Experience with Chrome Books and Google Slates including ChromeOS and Google Suite is preferable
• Strong analytical, troubleshooting and problem-solving skills through process of elimination
• Ability to accept change, adapt to shifting organizational challenges and priorities and manage multiple tasks at once
• Experience with I.T. Help Desk ticketing systems
• Excellent interpersonal, verbal and written communication skills
• Willingness and ability to determine, evaluate, and provide innovative ideas for overcoming novel and unexpected IT related challenges and obstacles
• Ability to work and communicate in a fast-paced dynamic team environment and contribute new ideas and skills to IT tasks and projects
• Demonstrated enthusiasm for technology, and a desire to learn, excel, and advance in new areas

Education, Experience & Licenses:

• Two Year College degree or equivalent experience
• Three years previous information systems experience in I.T. Help Desk environment
• CompTIA A and/or Network Certification is preferred

Experience

• 1 year(s): CompTIA A and/or Network Certification
• 3 year(s): previous information systems experience in I.T. Help Desk environment

Education

• Associates or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)