Enterprise Technology Specialist / Infrastructure Engineer
Job Description
As part of a passionate and accomplished team of experts, you will work with customers, technical product managers, engineers, and architects to document requirements, Define scope, articulate objectives and key results, and curate intelligible catalogs of information (both business-focused and technically focused) to support the design, expansion, maintenance and operation of a modern data platform.
This position requires resilience to ambiguity, ability to work in a fast, constantly evolving and changing environment.
As a Infrastructure Engineer, your technical expertise, and commitment to excellence will positively impact safe human spaceflight. Passion for our mission and vision is required!
Job Responsibilities:
Enterprise Technology Specialist will provide tier 1 & 2 support to customers in the organization
Provide debugging and incident management support for system outages
Support technical reviews and root cause investigations
Be part of the on-call rotation and occasionally work weekends
Write runbooks and self-help guides for Tier 0 support to improve self-service solving
Collaborate with upstream and downstream tiered support teams to ensure smooth handoff and routing of issues
Enterprise Technology Specialists will identify opportunities for process improvement and automation
Maintains and may lead the process for documenting design, build and standard operating procedures
Qualifications:
Comfortable using Microsoft Office suite (Word, Excel, PowerPoint, etc.)
Proficient with Confluence & Jira
Excellent attention to detail and strong task ownership, someone who demonstrates pride in all work and willingness to perform low-level tasks when needed including but not limited to: ongoing support delivered solutions, creating support documentation, working with end-users to understand their problems
Ability to tackle problems by writing efficient working solutions, even when given incomplete or ambiguous requirements
Ability to work with minimum guidance in a fast-paced environment
Ability to earn trust, maintain positive and professional relationships, and contribute to a culture of inclusion
Desired:
Certifications for AWS, Tableau or Databricks
Familiarity with AWS
Experience with PowerShell and JavaScript scripting
Familiarity with RESTful API
Benefits:
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund
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