Implementation Support Specialist

Contract Duration 12 Months

Primary Job Function :

Implementation Support Specialist will provide best-in-class execution of implementation activities and tasks in support of the company's portfolio of products.

Core Job Responsibilities :

• Implementation Support Specialist will coordinate and execute Performance Verifications, End User Training, Go Live Support, and Follow-Up Support phases within an implementation case.
• Ensure all administrative tasks are completed promptly and accurately.
• Understands key customer needs and builds relationships with key.
• stakeholders within accounts and able to articulate the benefits of point-of-care testing.
• Implementation Support Specialist will demonstrate a thorough understanding of key product attributes and product demonstrations.

Minimum Education :

Bachelor's degree or equivalent experience, preferably in Medical Technology, Nursing, Respiratory Therapy, or a related field of study;

an associate degree is acceptable with additional experience and demonstrated competence.

Job Description :

Minimum Experience / Training Required : 2-4 years of experience in the healthcare industry to develop the competence required to meet the skills and responsibilities of the position.

Implementation Support Specialist should possess the following :

• Ability to manage multiple assignments across geography.
• Ability to convey communications clearly and concisely.
• Ability to form and develop interpersonal, and professional relationships; display socially and professionally appropriate behavior.
• Ability to work independently and as a team member.
• Demonstrated initiative and problem-solving skills analytical and critical thinking skills.
• Ability and aptitude to use various databases and other computer software.
• Proficient in Microsoft Word.
• Willing and able to travel by transportation.
• Overnight travel up to 80% of the time to support business goals.
• Ability to prioritize.
• Strong organization, time, and project management.
• Ability and aptitude to provide solutions and contingency plans through a comprehensive review of alternatives.
• Ability to speak confidently in public and to present material to upper management.
• Superior customer service by managing key relationships with stakeholders.

Skills

Ability to provide limited customer and technical support on basic meter prep for customer use and meter training. Includes some troubleshooting and basic data management training.

Note :

• This position is Non-Exempt.
• Hours over 40 will be paid at Time and a Half.

Benefits :

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About The Company :

Our client is a globally diversified healthcare company with a central purpose of helping people live their healthiest possible lives.

They offer a broad portfolio of market-leading products that align with favorable long-term healthcare trends in both developed and developing markets.

Working with this company, you'll tackle a wide array of problems including some of the world's greatest healthcare challenges while experiencing myriad cultures, geographies, and technologies.

They are creating the future of healthcare through life-changing technologies and products that make you healthier and stronger, quickly identify when you have a medical need, and treat conditions to help you get back to doing what you love.

It serves people in more than 160 countries with leading medical devices, diagnostics, nutrition products, and branded generic medicines.

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Last updated : 2024-05-08