We are seeking a dedicated and efficient Customer Support Specialist to join our team. The ideal candidate is highly motivated and customer-oriented, with excellent communication skills and a passion for building positive relationships with customers. As a Customer Support Specialist, you will play a key role in ensuring that our customers receive exceptional service and support. If you are a problem-solver who enjoys helping others, then this could be the perfect opportunity for you.

Responsibilities:

• Handle customer inquiries and provide prompt and accurate responses
• Assist customers with product information, troubleshooting, and technical support
• Identify and escalate complex or unresolved issues to the appropriate department
• Follow up with customers to ensure satisfaction and resolve any outstanding issues
• Maintain customer records accurately and efficiently in our CRM system
• Collaborate with cross-functional teams to improve the customer experience
• Keep up-to-date with product knowledge and industry trends to better assist customers

Requirements:

• High school diploma or equivalent; 
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Ability to work independently and as part of a team
• Proficient in using CRM software and other customer support tools