About The Opportunity
We're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!
Why Work For Us
Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values strong relationships, embraces diverse ideas-all while having fun together-Grubhub is the place for you!
This role will act as a part of the Grubhub Mission Control team. Mission Control owns the systems, tools, and processes for incident-management at Grubhub. In this role, you will work across the entire Engineering organization to tie common incidents together and push teams towards resolution. You will drive solutions involving the complete incident lifecycle, including Pre-Prevention, Detection, Coordination, Mitigation/Closure, Postmortems, and Post-Prevention.
The Impact You Will Make

• Assist in providing a holistic approach to system monitoring (contrasted with specialized dev teams) in order to uncover potential problems that would not be caught by a single team.
• Coordinate activities during outages, supporting the Site Reliability Engineers and Software Engineers, and managing incident communications.
• Assist in maintaining tools that help us respond to and analyze incidents.
• Communicate technical concepts/updates to multiple parties, including Executives, Engineers, and potentially non-technical teams.
• Assist in organizing follow-up steps after incidents are resolved, driving the creation of action-items for dev teams and ensuring their completion.
• Recognize incidents that may have security implications and escalate them to the appropriate team (i.e security team) as needed

What You Bring To The Table

• A good general "all-rounder" tech skill set, with the ability to understand multiple systems from a high-level perspective.
• Basic knowledge of web technologies.
• Basic understanding of Linux Operating System.
• Basic understanding of scripting languages such as bash or python.
• Basic understanding of cloud networking and computing concepts.
• An ability to multitask, be process-minded, and detail-oriented.
• Passion for platform uptime and security.
• Excellent time-management, communication, and troubleshooting skills.
• Familiarity with APIs from various observability tools such as Datadog, New Relic, PagerDuty is a plus.
• Familiarity with SQL, Cassandra, or other database skills are a plus.

And Of Course Perks:

• Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.
• Health and Wellness. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
• Compensation. You'll receive a highly-competitive compensation package with eligibility for generous incentives, bonuses, commission, and RSUs.
• Free Meals. Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
• Social Impact. We believe in giving back through programs like the Grubhub Community Relief Fund, and provide our employees opportunities to support causes that are important to them.

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
If you are a resident of the State of California and would like a copy of our CA privacy notice, please email