Job Summary:
The Technical Customer Service Team Member will play a crucial role in providing exceptional support to our customers, primarily through phone interactions. This position requires a blend of technical expertise in industrial electrical motors, outstanding customer service skills, and proficiency in various software applications. The ideal candidate will be self-motivated, possess excellent multitasking abilities, and exhibit a courteous demeanor in all customer interactions.

Responsibilities:

• Provide courteous and efficient customer service support over the phone.
• Address customer inquiries, troubleshoot technical issues, and provide appropriate solutions or escalate as necessary.
• Utilize a multitasking approach to handle multiple customer queries simultaneously.
• Collaborate effectively with internal teams to resolve complex customer issues.
• Maintain accurate records of customer interactions and transactions in SFDC (Salesforce).
• Communicate effectively through MS Teams for internal discussions and coordination.
• Manage emails and appointments efficiently using MS Outlook.
• Utilize MS Excel for data analysis and reporting purposes.
• Create and edit documents as needed using MS Word.
• Navigate SAP system for order processing and other relevant tasks.

Requirements:

• Minimum 5 years of experience in industrial electrical motor industry OR Associate's degree in Electrical Engineering.
• Strong interpersonal skills with a focus on courteous and professional communication.
• Ability to effectively multitask and prioritize tasks in a fast-paced environment.
• Proficiency in various software applications including SFDC, MS Teams, MS Outlook, MS Excel, MS Word, and SAP.
• Self-motivated with a proactive approach to problem-solving.
• Excellent organizational skills with attention to detail.
• Ability to work independently as well as part of a team.

We offer competitive compensation packages, including benefits such as medical insurance, retirement plans, and paid time off. If you are a dedicated individual with a passion for providing exceptional customer service, we would love to hear from you.

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Tampa, FL 33619: Relocate before starting work (Required)

Work Location: In person