• Work remotely and/or onsite to answer inquiries through telephone calls from Texas state employees and retirees. Remote location requires minimum of 100 mb internet speed
• Efficiently answer questions, educate, and counsel members regarding state employee benefits programs, including insurance, retirement, online tools, and other ERS related matters.
• Communicate tactfully and provide information in a clear and concise manner.
• Manage communication style to educate customers with various levels of knowledge and experience.
• Use sound decision-making and judgment skills and appropriately apply and interpret existing law, pending legislation, rules, policies and procedures.
• Promote ERS related tools, services, and programs.
• Provide exceptional service as defined by customer service guidelines.
• Performs other duties as assigned.

Education:

• Some college or equivalent years of experience

Skills:

• Strong problem solving skills
• Strong verbal and communication skills
• Ability to type at least 40 words per minute.

Experience:

• Experience applying and explaining complex law, rules, policies or procedures
• Three (3) years of qualifying customer service experience.
• Windows based computer software

Desired Skills:

• Insurance experience
• HIPPA experience

Desired Traits:

• Initiative and drive
• Excellent written, verbal and interpersonal communications skills
• Ability to work well independently and as part of a team
• Ability to Multitask and prioritize in a dynamic environment
• Detail oriented
• Sound judgment