.85 FTE/34 Hours per WeekThis position is eligible for a $3000 INCENTIVE for joining GHC!(Referral amounts prorated based on FTE) Check us out by clicking on Many Talents, One Mission! The Benefits of Working at GHC-SCW. The Patient Care Technician participates as a member of a care team and supports high quality patient care including engaging patients in maintaining their physical and mental well-being. The Patient Care Technician performs technical, clinical, and administrative tasks which contribute to the smooth workflow and quality patient care experience in the clinic. Responsibilities include, but are not limited to pre-visit preparation, monitoring patient flow, rooming patients, assisting in obtaining patient histories, taking vital signs, managing certain test results following protocols, supporting Epic in-basket workflow, returning phone calls and assisting with medical examinations and procedures. The Patient Care Technician assists and collaborates with the Registered Nurses and Medical Providers in the management and coordination of patient care. The Patient Care Technician will participate in the review of team/provider in-baskets and My Chart messages for the assigned care team. Practitioner and RN staff may delegate assignments to the Patient Care Technician. The Patient Care Technician will either have successfully completed an approved Nursing Assistant Program and must be listed on the Wisconsin Nurse Aide Registry or will have successfully completed an EMT program and will hold an EMT, EMT-I, or EMT-A license from the State of Wisconsin. The incumbent knows and abides by all Group Health Cooperative of South-Central Wisconsin (GHC-SCW) organizational and departmental policies, sets personal standards and strives for high quality work in completing assignments, performs job duties in a timely manner, and represents the organization in a positive manner. The incumbent understands our Mission, Vision and Common Values (stated below) and is committed to promote these values in behavior and attitude. Our Mission Statement: To provide accessible, comprehensive, high quality healthcare and outstanding service in an efficient and personalized manner.Our Vision: To be a leader among HMO’s in providing high-quality medical care, impeccable service and competitive benefit levels and premium rates. Our Common Values:Patient Centered: When health insurers and health care providers are brought together under one roof, we are better together. Our care team model focuses on supporting the needs of our patients/members and providing the best in safe, high quality coordinated health care. Members and their providers participate in making meaningful decisions that lead to better outcomes. Quality Driven: When members and their providers each participate meaningfully in the decisions that lead to better health care, we are better together. GHC-SCW continues its tradition of providing proactive health promotion and disease management outreach to our members to consistently achieve high quality health care accreditation.Innovation: When we work to lift each other up, show appreciation and collaborate in the best interests of the member, we are better together. GHC-SCW has made innovative advancements which include the implementation of an electronic medical records system (EMR) and GHC-SCW MyChartSM, access to innovative Complementary Medicine benefits and Wellness reimbursement services. Community Involved: When we join with our community to further the causes for which we share a common concern, we are better together. We are proud to promote programs that strengthen lives, and make our community a safer, stronger and healthier place to live and grow. GHC-SCW employees share their time and talent; and we recognize that the value of what we give is also what we gain – for our employees, our members and our community.Not for Profit Cooperative: When we share a common purpose, a common voice and a common vision, we are better together. We use our surpluses to improve clinics, enhance health care benefits and give back to the community. Our members, not our profits, are our priority. We have a unique “cooperative” governance structure which works directly for our members. GHC-SCW is committed to fostering a caring and compassionate environment while ensuring that individual differences are valued. GHC-SCW is a quality driven cooperative built on collaboration, community involvement, innovation, and belonging. It is essential that all employees, members, and patients feel secure and welcome, that the opinions and contributions of all individuals are respected and that all voices are heard. We believe: Healthcare is a human right. In treating all people with dignity and respect. There is strength in diversity. Equity celebrates our humanity. We are better together. JOB SPECIFIC MINIMUM QUALIFICATIONS: High School diploma or equivalent is required. Successful completion of an approved Nursing Assistant program and must be listed on the Wisconsin Nurse Aide Registry OR successful completion of an EMT program and Wisconsin licensure as an EMT, EMT-I, or EMT-A.Possession of or eligibility for a valid Healthcare Provider CPR/AED certificate is required. Employee must obtain certification within four (4) months of employment. Ability to travel to various work sites. Employee is expected to provide personal transportation. Possession of a valid, Wisconsin driver license if the employee is operating a motor vehicle. Knowledge of and ability to perform or learn standard clinical procedures according to established protocols and policies are required. Knowledge of and/or ability to learn how to properly use and maintain equipment, materials and supplies used during the course of treatment is required. Knowledge of and/or ability to learn and use computer based applications such as MS Office, electronic medical record systems and scheduling applications is required. Experience with EPIC is desirable. Must type a minimum of 30 WPM with minimal errors.Knowledge of or ability to learn outpatient clinical administrative procedures are required. Knowledge of medical terminology is required.Ability to maintain quality, safety and/or infection control standards is required.Ability to recognize, identify and report problems to appropriate personnel is required.Basic understanding or ability to learn about reimbursement/insurance practices for medical care is required.Knowledge of inventory management practices is required.Ability to instruct patients and/or families as to the basic nature of disease and to provide instruction on proper care, treatments and follow-up is required. Knowledge of medical records and appropriate documentation is required.Knowledge of interviewing practices and techniques used in order to gather information is required.Excellent written and verbal communication skills are required. Ability to communicate with patients, family members, visitors, and members of the healthcare team in a respectful manner.Strong interpersonal skills and the ability to be culturally sensitive and to work with a diverse patient population is required. Ability to maintain good working relationships with patients and staff is required.Ability to maintain patient confidentiality is required. Knowledge of or ability to learn HIPAA requirements. Ability to climb, stoop, kneel and crouch is required. Ability to bend, reach, lift, pull, push and/or carry up to 10 pounds regularly and up to 50 pounds occasionally is required. Ability to stand and sit for prolonged periods of time is required.