Are you looking to join a trusted brand that provides career growth and stability? Groove Toyota seeks a customer-focused, results-oriented Automotive Express Customer Service Advisor to join our successful and growing team!

This position is commission-based and opportunity ranges from $45,000 - $55,000

What We Offer:

• A Positive Work Environment: At Groove Auto, we prioritize your success and offer a positive work environment where you can thrive and reach your full potential.
• Competitive Pay Plan and Career Path: We believe in recognizing and rewarding your hard work. Our competitive pay plan provides ample opportunities for financial growth, and we offer a clear career path for advancement.
• Flexibility and Paid Time Off: Enjoy the flexibility of a schedule that suits your needs, and from day one of employment, you will accrue paid time off to take that well-deserved break.
• Comprehensive Benefits Package: Your well-being is our priority. We provide an extensive benefits package, including medical, dental, vision, life, and disability insurance, ensuring you and your family are covered.
• Retirement Planning: Prepare for your future with our 401(K) plan, including an employer contribution, to secure your financial stability in the long term.
• Health and Wellness Reimbursement : We care about your well-being and offer up to $75.00 per month reimbursement for your health and wellness membership expenses.
• Employee Discounts : Take advantage of exclusive discounts on our products and services, making your experience as part of the team even more rewarding.

Position Overview:

The Express Service Advisor advises customers on any needed repair/maintenance work to their vehicle while keeping the customer's best interests in mind. Prepare a complete and accurate cost estimate for labor and parts. Establish follow-up time and oversees the flow of service drive.

Who You Are:

• A reliable individual with a good work ethic
• A team player who likes to learn and is process-oriented
• You are customer service oriented
• You are looking for an opportunity to grow your career in the automotive industry
• Able to work in a fast-paced environment
• 1 years experience in the automotive industry
• You have a sense of urgency

Essential Functions:

• Greet each customer in a prompt, courteous manner, and let customers who are waiting in line know that they will be helped soon.
• Communicate with service customers to determine the nature of the mechanical problems.
• Secure agreement from customers before repairs; cover cost estimate and approximate time when vehicle's work will be completed.
• Obtain customer and vehicle data.
• Schedule appointments using dealership-approved forms.
• Advise customers on the care of their cars and the value of maintaining their vehicles following the manufacturer's specifications, using maintenance menus.
• When necessary, communicate the need for additional work, explain the details to the customer, including the extra cost and time consideration, and document correctly on the repair order.
• Follow up progress of each repair order during the day and contact customers by telephone regarding changes in the estimate or time promised.
• Handle telephone inquiries regarding work in process and appointments and returns phone messages promptly.
• Interpret warranty information and policies for customers.
• Advise customers of parts ordered and make an appointment to have them installed before the customer leaves.
• Assist the service manager as necessary.
• Adheres to all company policies, procedures, and safety standards.

Requirements:

• Must be at least 18 years of age
• Prior experience in the automotive industry (preferred)
• Valid in-state driver's license and have and maintain an acceptable, safe driving record
• Able to pass a pre-employment background check and drug screen for illegal substances
• Authorized to work in the United States

Who We Are:

Groove Auto, a Summit Automotive company, is built upon a different way of thinking. We embrace a culture that recognizes strength lies in differences, not similarities. Our associates are a team of highly energized, engaged and diverse people bound together by our core beliefs and values. Together we are dedicated to Humility, Integrity, and Passion, fostering professional growth and processes that deliver extraordinary customer and associate satisfaction. Our brand is about the Power of Yes – meaning that we empower our associates to provide our customers with a safe, positive, stress-free experience, whether in sales, parts, or service. We want to be known for creating a customer and associate experience that is tailored to individual and diverse needs.

Summit Automotive Partners is a privately-held automotive management group headquartered in Centennial, Colorado with over 18 automotive dealerships throughout Colorado, New England, Tennessee, and Wyoming.

To learn more about Career Opportunities with Groove Auto visit us at https://www.grooveautocareers.com

Check out what our team has to say about working in service at Groove Auto!

https://www.youtube.com/watch?v=Htf_sbGSoDo&feature=youtu.be