Parts Counter Person 

 Grieco Collision Center is looking to hire an experienced, multi-tasking Parts Advisor! 

 If you are a motivated individual seeking to grow within an auto group that embraces a "promote from within" philosophy, this is a great fit for you! Recognition, community, and transparency are core values that are proudly embraced, and we strive to treat every customer and employee like family.

 Schedule: Monday- Friday 8a-5p NO WEEKENDS!! 

 Job Duties:

 • Looking up parts for technicians, and advisors 

 • Receiving parts from manufacturer and outside vendors, unpacking, arranging, and placing items in bins and on shelves when needed 

 • Mirror match new parts with old parts for any discrepancy. 

 • Retain Supplement parts that need to be processed. 

 • Scrapping Supplement parts not needed or after insurance inspection is complete. 

 • Control and maintain all inventory. 

 • ETC.

 Requirements: 

 • Automotive dealer parts experience is preferred. 

 • Strong communication skills, especially over the phone. 

 • Ability to work well in a fast-paced multitasking environment. 

 • Self-motivated and results driven with a positive team-player attitude. 

 • Must enjoy challenges and interacting with a variety of people and situations. 

 • Highly developed sense of integrity and commitment to customer satisfaction. 

 • ROME SOFTWARE knowledge is a plus but not required. Will train.

 • Must be able to work in a close team environment as well as on your own 

 Contact Harold Cimorelli 401-231-1118Reports to the Parts Manager

 
Qualifications
Education

High school diploma or the equivalent.

Other

Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills.

Ability to meet company's production and quality standards.

Physical Requirements
Surroundings

spend time indoors in air-conditioned areas.

Sitting

on a regular basis

Standing

on a regular basis

Walking

on a regular basis

Bending, twisting and/or stooping

on a regular basis

Kneeling and/or Squatting

on a regular basis

Lifting

25 lbs to 50 lbs

infrequently

Reaching and/or lifting overhead

on a regular basis

Climbing

stairs

Repetitive hand/finger movement

on a regular basis

Grasping/grabbing with hands

on a regular basis

Pushing and Pulling

on a regular basis

Expectations
General Expectations

Devote himself/herself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening.

Attend company meetings as required.

Maintain a follow-up system that encourages follow through with assigned projects.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company’s business.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale.

Uphold the company’s non-disclosure and confidentiality policies and agreements.

Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

Take and fill orders for service technicians promptly and efficiently, helping service technicians as needed to determine which parts and accessories are required for each job.

Communicate with the service technicians to verify that your department is meeting their parts and accessories requirements.

Make suggestions when appropriate regarding specific parts and accessories that may be needed for each job.

Provide information regarding the associated cost of parts required on repair orders.

Keep inventory control system and parts catalog up to date.

Inform service personnel when back ordered or special order parts are received.

Accept and follow through on lawful directions from supervisors.

Be polite and friendly, greet customers promptly and deliver exceptional customer service.

Actively seek and obtain a thorough knowledge of parts history, merchandise and automobile service. Be able to communicate this knowledge as needed to adequately meet demands while maintaining good inventory turn ratios.

Work with the parts and accessories manager and aid in reaching set goals for profitability and sales of parts and accessories.

Work with multiple customers at once if needed while still providing individual customer satisfaction.

Keep customer mailing lists up to date.

Work with customers to determine parts and accessories needs and explore merchandise in catalogs. Draw attention to any new merchandise, specials, and sales, as well as suggest supplementary products that may supplement the customers initial purchase.

Conduct telephone transactions courteously and promptly. Inform customers and dealership staff when appropriate regarding any new merchandise, specials and sales.

Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.

Be precise in all cash register transactions, taking accurate credit card and cash payments for purchases.

In accepting delivery of and processing merchandise from distributors, verify merchandise according to purchase invoice and record merchandise into inventory. Prepare the product for presentation on the showroom floor.

Make sure that the merchandise displays are dusted, clean, fully stocked, and appealing to customers.

Become proficient and familiar with computer systems necessary for parts and accessories management.

Periodically carry out physical inventory of merchandise.