JOB DESCRIPTION

• Achieve the community’s resident satisfaction and retention goals by ensuring resident complaints and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments. 
• Complete call-backs on all service requests within 24 hours to ensure customer satisfaction. 
• Develop, produce and coordinate resident communications, by creating newsletters, surveys, lease violation letters, and other communications to the residents. 
• Manages the Community’s roommate matching and assigns wait list leases (as needed). 
• Organize and coordinate resident functions, including parties, birthday cards, welcome parties, unit visits, and other events as directed. 
• Evaluates the appearance and overall curb appeal, landscape, office environment and vacancies on a daily basis and ensure the leasing office, tour path and model(s) are ready for show daily. 
• Where applicable, oversee the Community Assistant Program. 
• Reviewing the Courtesy Officer nightly reports and following-up on incident reports and lease violation notices as necessary, and ensuring the leasing office is secured for the evening. 
• Checks the answering service throughout the day for messages, and returns calls as necessary.

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The hourly range for this position is $16 - $20

Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

Corporate Positions: In addition to the base salary, may be eligible for an annual performance bonus that is based on individual and company performance.

Onsite Property Positions: In addition to the base salary, may be eligible for a discretionary weekly, monthly and/or quarterly bonus based on budget.

Greystar seeks to attract, recruit, advance and retain top talent. Greystar’s compensation strategy is tailored to appropriately reward the skillset and experience that a team member will bring to the organization.

Benefits Offered for Part-time Team Members:

• 401(k) with Company Match (eligibility required)

• Employee Assistance Program

• Paid sick time

For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.