Job Summary:

A financial and sales role responsible for assisting in managing the operations, leasing activity, renewals, collections, financial reporting, supplies, and Property communications. Also responsible for performing all leasing responsibilities while also focusing on resident customer service.

Essential Duties and Responsibilities

• Responsible for taking an active role with rent collection. Following up with delinquent residents that may involve lease termination and legal action if necessary

• Address the concerns of current and prospective residents in a friendly and professional manner

• Responsible for renewals, collections, delinquent residents and financial reporting

• Maintain accurate resident records

• Issue appropriate notice when necessary (e.g. late payments, eviction notices, returned check memos)

• Deposit all receipts prior to bank close each day

• Inspect move-outs and vacancies

• Work with lease renewals each month

• Keep daily records on lease renewals and terminations

• Assist in training Leasing Specialists on isolating the needs of prospective residents, addressing those needs with the right apartment homes, and closing the sale

• Greet prospective clients, show community and aid in leasing duties

• Create resident correspondence to include notices and/or community information

• Assist in managing the property’s budget by making sound fiscal decisions to increase the net operating income of the community

• Inspecting apartments during move-in and move outs, walking apartments and the community as needed

• In the absence of the manager ensure that the property office is organized and runs smoothly as per company policies and procedures

Leasing Responsibilities:

• Show apartments and answer prospective residents' questions about pricing

• Market the property efficiently and effectively to ensure a high level of traffic and implement aggressive sales techniques to ensure a high (over 33%) closing ratio

• Prepare and organize resident documentation, including lease agreements

• Verify applications and follow up on applications including resident screening

• Consistent follow up on prospects and leads

• Coordinate with the marketing team to place online ads and ensure signage is correctly positioned

• Maintain prospect records using proprietary online tools

• Walk vacant units to ensure property and unit upkeep and readiness for leasing

• Oversee the move in process

• Ensure curb appeal and upkeep of property, amenity and resident areas General:

• Display a service-oriented mindset at all times

• Maintain courtesy and diplomacy with residents, colleagues, management, vendors/sub-contractors, external customers

• Maintain resident and employee confidentiality at all times

• Follow all organization’s policies, practices, and procedures

• Participate in company training classes and meetings as required

• Participate in proactive team efforts to achieve departmental and company goals

• Maintain a professional appearance and demeanor

• Ensure a high level of customer service, retention and satisfaction by helping to resolve ongoing resident issues

• Follow all company policies and procedures and report any problem or condition which could be a hazard or potentially dangerous

• Ensure regular and predictable attendance and punctuality

• Perform other tasks as assigned by Management

REQUIRED QUALIFICATIONS Education/Training/Licenses:

• Experience with Microsoft Office and various software systems to ensure completion of documents, spreadsheets and work orders

• Experience with proprietary property management software preferred Experience:

• Strong financial background with understanding of the budgetary process and net operating income

• Customer service professional that thrives in a customer-centric, fast paced environment

• Excellent communication skills demonstrating active listening skills with the ability to maintain interpersonal relationships

• Strong writing skills

• Ability to identify strengths & weaknesses of alternative sales approaches

• Prioritization & organization of time and customers

• Experience operating computer systems, specifically Microsoft Office Suite and property management systems, Yardi.

• Willingness to work non-traditional hours including early evenings, weekends and holidays

• Successful sales experience in retail, customer service, hospitality, finance and/or real estate. Skills and Knowledge:

• Ability to prioritize and organize your daily work responsibilities

• Ensure excellent service standards to maintain high level of resident satisfaction

• Professional appearance and demeanor

• Ability to make sound decisions and problem solve timely and effectively.

• Work cooperatively with others Attendance:

• Maintain regular and punctual attendance

• Work overtime as assigned

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Property management: 3 years (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person