Job Description & Responsibilities

The Store Leader plays a crucial role in closely managing the day-to-day operations of a single Gregorys location. This individual will be responsible for ensuring our standards of quality, service, and cleanliness are upheld every single day. The Store Leader will be the first line of defense in managing financial performance, HR concerns, and operational issues that arise in their assigned store. Most importantly, a Store Leader will be a beacon of our culture. They will always be working to coach and develop all levels of their teams to achieve great results and career growth.

This role will oversee and manage the following:

• People Development

• Ensure new hires/transfers are onboarded properly to the store and thoroughly acclimated in operational, service, and knowledge functions

• Ensure teams are upholding our high standards by conducting evaluations and thorough observations

• Work alongside and develop all levels of the team and have a firm understanding of specific coaching and development opportunities

• Provide continuing education to every member of your team, driving superior coffee, food, and service knowledge

• Identify and work with high potential talent that can be developed into our next great leaders

• Operational Standards

• Ensure all existing operational and menu standards are being executed as planned

• Train team on new menu and operational roll outs

• Ensure all employees are upholding Department of Health standards and are always thoroughly prepared to handle an inspection at any time

• Ensure quality standards are met by checking for taste, FIFO rotation, and visual appeal 

• Ensure stores are kept immaculately clean, organized, and well merchandised at all times

• Service Standards

• Work side by side with your team to lead by example in giving 5-star service

• Coach team to have a guest-first mentality at all times regardless of side-duty tasks that need to be completed

• Proactively manage customer concerns/issues and coach teams on how to do the same so it doesn’t become a complaint and instead becomes a praised review

• Become the “Mayor” of your store neighborhood and know a significant amount of Gregulars that come in every day

• Collect customer business cards/email addresses to build a database that you can promote grass-roots marketing efforts towards to drive loyal business

• Minimize guest complaints and respond to all Yelp/Google/App/Email comments and go above and beyond for both positive and negative reviews.

• Facilities & Maintenance

• Proactively clean, service, and maintain all equipment in your store

• Hold monthly meetings with an agenda and clear deep cleaning tasks to be accomplished

• Quickly react to any major plumbing, electrical, HVAC, equipment, or other facility concerns that can severely impact business

• HR Management

• Ensure you and your team are compliant with employee labor laws

• Ensure changes to labor laws are thoroughly communicated and enacted

• Proactively manage employee issues by having regular one on one conversations with every employee on your team

• When necessary, deliver coaching conversations, warnings, and terminations with sufficient evidence and documentation that protects the business and the employee’s experience

• Financial Performance

• Closely manage your store’s controllable profit areas: sales, labor, and COGS

• Work closely with your team to build customer relationships and seek out revenue drivers outside of the 4-walls of the store 

• Work closely with your team to build efficient schedules based on the needs of the business, using data to drive your decisions

• Manage weekly payroll reconciliation ensuring hours and tip distribution are 100% accurate

• Manage cash handling responsibilities including cash drawer counts, safe reconciliation, and bank deposits

• Actively monitor inventory/waste levels and ordering activity to ensure your location has sufficient product for service without exceeding your COGS targets

• Ensure monthly inventory counts are completed and submitted accurately

Additional Expectations

• This is a hands-on role and a Store Leader is expected to work alongside their teams to drive revenue, efficiency, and profitability. Setting and leading by example is what will drive your success

• There is no set schedule for this role. A Store Leader is expected to use their best judgment to actively be in their store based on the needs of the business and the development of their people. This includes active oversight on early mornings, nights, weekends, and holidays. 

• Regular communication with your assigned DL or Multi Unit is expected to keep him/her aware of the state of your business and proactive solutions you are providing

• Actively embody the 12 Leadership Principles and live them out each and everyday with your teams

• Attend company events and proactively encourage team members to attend as well