Summary of Duties:

This position supports the Operations Support Lead in all aspects of shipping, receiving, and customer service.

Essential Job Duties Include (but not limited to):

• Enter customer orders and label skids with proper travelers.
• Enter large customer orders and maintain precise documentation on all pallets so that orders maintain integrity and accuracy.
• Schedule daily pickups and special pickups for our customers, both through call-ins and web portal.
• Create packing lists and BOL's for daily shipments.
• Communicate with customers to verify/update orders and confirm shipments and provide tracking.
• Update customers and managers of any discrepancies in pricing and or quantities/carton count.
• Compile and send daily shipping reports to required customers.
• Compile and send inventory reports to required customers weekly or as needed.
• Communicate with customers to answer any questions or concerns regarding orders and shipments.
• Create and pack UPS and FedEx orders.
• Assist in maintenance of filing systems and filing daily paperwork as needed.
• Look up past orders when required by accounting, or company leadership.
• Weekly, physically verify all inventory on the floor, correct unreported operations to consolidate physical inventory with Visual system inventory. (Assist with periodic inventory audits of in-house orders)
• Customer service duties and requests required by the department head, plant manager, lead, or engineer.
• In the absence of material handler or lead, assist with basic duties of either.
• Any other duties or requests assigned by the Operations Support Lead.

Other shipping & receiving support job duties include (but not limited to):

• Compares identifying information and counts, weighs, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records.
• Nails covers on wooden crates and binds containers with tape and plastic wrap.
• Adheres identifying information and shipping instructions onto crates or containers.
• Unpacks and examines incoming shipments, rejects damaged items, records shortages, and corresponds with shipper to rectify damages and shortages.
• Examines outgoing shipments to ensure shipments meet specifications.
• Operates forklift or uses hand truck to move, convey, or hoist shipments from shipping and receiving platform to storage or work area.
• Commitment to the GF&P, Inc. quality policy: "Work as a team to safely produce products that exceed our customer's quality expectations with continuous improvement."

Minimum Job Requirements (but not limited to):

High School Diploma or (GED), 1-2 years of clerical experience, 1-2 years of shipping or warehouse experience, to include forklift training. Strong computer skills required. Proficiency in Word, Excel, inventory programs, shipping applications desired. Must have the ability to lift to 70 pounds at frequent intervals. Proficient in data entry, and office equipment such as photo copiers, telephone systems, fax machines, and printers. Must possess excellent interpersonal and organizational skills in a fast-paced work environment.