Job Summary:
Green Ford is seeking a highly motivated and customer-oriented Business Development Center (BDC) Associate to join our team in Greensboro, North Carolina. This is a full-time, salary position in the auto industry. As a BDC Associate, you will serve as a liaison between our dealership and our potential/existing customers. This is an individual contributor role that requires exceptional communication and organizational skills, as well as a passion for providing excellent customer service.
Compensation & Benefits:
This position offers competitive pay along with a comprehensive benefits package which includes health insurance, paid time off, and employee discounts on vehicles and services.
Responsibilities:
- Respond promptly to customer inquiries and provide accurate and helpful information about our dealership and vehicles.
- Manage and maintain customer databases and follow-up schedules.
- Conduct outbound calls and email campaigns to generate leads and interest in our products and services.
- Schedule sales appointments for customers to visit the dealership.
- Assist customers with inquiries and resolve any issues promptly and professionally.
- Collaborate with sales and service teams to ensure a seamless customer experience.
- Utilize our CRM software and other tools to track and report on customer interactions and sales leads.
- Stay up-to-date on industry trends, products and services offered by our dealership, and competitors' offerings.
- Meet and exceed individual and team sales targets.
Requirements:
- High school diploma or equivalent; Bachelor's degree in Business, Communications, or a related field is preferred.
- 1-2 years of experience in customer service, sales, or a related field; experience in the auto industry is a plus.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers.
- Strong organizational and time-management skills.
- Availability to work full-time, including some Saturdays as needed.
- Must be able to pass a pre-employment background check and drug screening.
EEOC Statement:
Green Ford is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.