Title: Family Support Provider (FSP) Department: Family Wellness Ctr.

Status: FTE, Non-Exempt Reports To: FWC Supervisor

Date: 09.18.2023 Supervises: NA

Job Summary

Provides care coordination, comprehensive transitional care, individual and family support, and referrals to community and social supportive services to members of our SOC Services Team. The services provided will include mediating between the families and the professional support providing agencies in their lives and coordinating between all program resources identified and provided. Assiststhose we serveto gain knowledge and skills to reduce problems and improve skills to lead healthy, self-sufficient productive lives.

The omission of specific statements of duties does not exclude them from the position if the work is

similar, related, or a logical assignment to the position.

Agency Conformance

In the performance of your respective tasks and duties, all GCBHS employees are expected to conform to the following:

· Must be able to articulate and model the mission, vision, and values of the organization.

· Must have a firm belief in recovery principles and practices.

· Commits to always act in the best interest of the agency.

· Interact professionally with other employees, guests, and the people we serve.

· Presents a welcoming environment to the people we serve.

· Understands adheres to our philosophy of “No Wrong Door” – we are the right place at the right time for the client.

o We assume the client wants help at this time – regardless of their past

o Clients seeking help have had a change of attitude

o There are no restrictions on diagnosis for treatment

· Must be able to demonstrate core competencies in relation to individuals with co-occurring disorders; and provide trauma-informed, culturally competent, gender sensitive, and person-centered services.

· Must be able to demonstrate competencies and adhere to the values and core principles of CCBHCs. They are: Coordination & Collaboration; Accessible & Available; Evidenced Based; Person Centered Care; Family Driven Care; Recovery Oriented; Trauma Informed; and Data Driven.

· Work effectively as a team member on all assignments.

· Work independently and communicate / coordinate work efforts with colleagues and community

partners, as necessary.

· Understands this position is a safety sensitive job where impaired performance may pose a direct threat to the employee, co-workers, clients, or property. An employee must be with clear mind and be diligent while occupying such position.

· Must demonstrate effective verbal and written communication skills with colleagues, the people we serve, and the community at large.

· Must be task and detail-oriented and possess effective time management skills.

· Must be able to demonstrate knowledge of integrated care principles.

· Applicable knowledge of best practices in relation to your job function.

· Must be able to effectively and efficiently utilize technology as it relates to your position.

· Must be able to demonstrate critical thinking skills, using logic and reason to identify solutions to problems as they arise.

· Must be able to demonstrate good judgment and decision-making ability in consideration of the costs and benefits of potential actions to choose the most appropriate.

Position Requirements

· Must be able to articulate and model the mission, vision, and values of the organization.

· Must be committed to utilizing best practice methods to complete tasks.

· Must be willing to promote a team atmosphere and actively participate with the team.

· Must be willing to work non-traditional hours to complete projects, if necessary.

· Must participate in staff meetings, conferences, training sessions, and workshops as requested.

· Must adhere to the highest ethical standards set forth by the agency and, if applicable, your licensing board.

· Must demonstrate knowledge & applicability of federal, state and local laws, regulations, and standards as they apply to the services we perform. This includes HIPAA security and privacy laws.

· Must maintain all required certifications, licenses, and / or accreditations as needed to fulfill job requirements.

· Must be willing to accept evaluation of services performed and make adjustments accordingly and in a timely manner.

· Must complete all mandatory and required trainings, on-time, upon orientation and annually thereafter.

· Must be willing to provide in-service education / training for others, if asked.

· Must be willing to participate in the agency’s Performance Improvement / Quality Assurance program.

· Most be able to use our electronic medical record system. This work is repetitive, requires long periods of sitting and/or standing and typing and must be done daily.

· Must be able and eligible to drive an agency vehicle, possess a valid driver’s license, current vehicle insurance and pass a MVR.

· Must be able to pass an OSBI background check.

· Must be able to move up to 50 pounds.

· Must be willing to perform other duties as requested by your immediate supervisor or members of the agency’s Leadership Team.

· Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

· Understands due to CMS mandate all GCBHS employees must be fully vaccinated against COVID19, unless an exemption for medical or religious exemption has been granted.

·

· Requires High School Diploma or equivalent.

· Must complete Wellness Coach and WRAP 101 Training by the ODMHSAS.

· Must complete certification status as a Family Support Provider by the ODMHSAS.

Essential Job Functions

· Provides care coordination, comprehensive transitional care, individual and family support, and referrals to community and social supportive services to members of our Specialty Services team.

· The services provided will include mediating between the families and the professional support providing agencies in their lives and coordinating between all program resources identified and provided.

· Assists those we serve to gain knowledge and skills to reduce problems and improve skills to lead healthy, self-sufficient productive lives.

· Understands and can demonstrate knowledge of the primary functions of the CCBHC program (comprehensive care management, care coordination, health promotion, comprehensive transitional care, individual and family support services, and referral to community and social support systems).

· Guides clients into the development of skills and strategies for dealing with their problems.

· Assists in the development and implementation of service plans and strengths assessments and collaborates with other staff and clients in goal setting and discharge planning.

· Can demonstrate knowledge in the role trauma plays in recovery and provides trauma informed, gender sensitive, age appropriate, culturally competent, and person-centered treatment.

· Can dialogue with the people we serve about their view of recovery and what that means to them and how to utilize those skills in their aftercare.

· Can effectively work with primary care providers for the integration of care.

· Can demonstrate knowledge and practice of effective crisis intervention skills.

· Can demonstrate a working knowledge and skills in the following, at a minimum: developmental life span; State laws for reporting abuse and neglect; safety planning; and service planning.

· Understands case management / care coordination and the referral, linkage, and advocacy process.

· Is committed to utilizing evidenced based practices and interventions.

· Participates in the Oklahoma Families First Program and Celebrating Families (Circle of Security) treatment models as indicated and/or needed.

· Must become familiar with resources across the state to assist with treatment and discharge.

· Conducts 15-minute checks / one-on-one checks / and / or line-of-sight checks and records.

· May assist in the preparation of meals and documents meal / snack / liquid consumption as requested by the nursing staff.

· Assists in re-directing / calming upset clients using agency approved techniques.

Supervisory Relationships

Works under the direct supervision of the Family Wellness Center Supervisor.

Job Type: Full-time

Pay: From $17.50 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Patient demographics:

• Adolescents
• Children

Schedule:

• 12 hour shift

Work Location: In person