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Green Beagle Lodge
Pittsboro, NC | Full Time
$35k-44k (estimate)
10 Months Ago
Client Care Representative
Green Beagle Lodge Pittsboro, NC
$35k-44k (estimate)
Full Time 10 Months Ago
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Green Beagle Lodge is Hiring a Client Care Representative Near Pittsboro, NC

Green Beagle Lodge is looking for great personalities to join our team. We are a privately owned company with two locations that provide resort style daycare and boarding, as well as grooming and training services. We are a uniquely off-leash facility where everything we do is pack oriented!

Potential candidates must display not only a passion for animals but a solid work ethic and the confidence to keep our guests safe. If hired, you will first go through an orientation class and hands-on training to learn more about dog behavior and handling.

We believe in building strong teams and developing the right company culture to provide a clean, safe, and ultimately fun environment for pets and staff! We are willing to train the right candidates and have built careers for many people new to the industry that wanted to learn and grow their pet handling skills.

Our Client Care Team are required to:

  • Create and maintain our client and pet records using our primary system, PetExec.
  • Ensure accurate data entry with client contact information, reservations, pet records, and billing.
  • Provide outstanding Client Care with a thorough knowledge of Lodge procedures, pricing, and policies.
  • Communicate efficiently and professionally with clients and coworkers via telephone, email, and in person.
  • Greet clients and pets in a polite, professional, and friendly manner.
  • Demonstrate comfort and ease working and handling dogs and cats.
  • Ability to move pets throughout the facility during check ins and check outs.
  • Work strongly in a small team which requires attention to detail, reliability, and comfortable working independently at times

What to expect when applying:

  • Phone screening
  • An in-person interview to meet the department manager & see the facility
  • An opportunity to shadow an employee in the position to see what the job is like & learn about the team
  • An offer letter that details job position, pay, terms of employment, benefits, and more
  • An orientation class to introduce you to company policies and procedures and review dog language and behavior

Fast Facts about GBL:

  • Privately Owned & Operated since 2014
  • Our first facility is located in Chapel Hill
  • All of our doggy guests go through an extensive assessment program before joining our Lodge family to ensure they enjoy off-leash environments
  • We maintain a 10 dogs to 1 staff member ratio to ensure peak safety and fun!
  • Company shirts are included, because who likes paying for their uniform??
  • Discounts available, as well as awesome incentive programs

Green Beagle Lodge is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, or any other characteristic protected by applicable laws. We are committed to diversity and inclusion and encourage all qualified individuals to apply for our positions.

Job Type: Full-time

Pay: From $14.00 per hour

Expected hours: 36 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 12 hour shift
  • Day shift
  • Weekends as needed

Application Question(s):

  • Did a current employee refer you to apply for this job?

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

Work Location: In person

Job Summary

JOB TYPE

Full Time

SALARY

$35k-44k (estimate)

POST DATE

08/02/2023

EXPIRATION DATE

06/11/2024

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The job skills required for Client Care Representative include Customer Service, Planning, Data Entry, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Care Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Care Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Client Care Representative positions, which can be used as a reference in future career path planning. As a Client Care Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Care Representative. You can explore the career advancement for a Client Care Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Client Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Care Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Client Care Representative job description and responsibilities

Client services representatives manage client relationships and provide customer support.

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Customer service representatives document their exchanges with clients, often using customer relationship management software.

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They help customers compare products and services and advise clients about which options meet their needs.

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When customers experience problems with products and services, these support representatives handle complaints.

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Representatives keep records of customer interactions, process customer accounts and file documents

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Care Representative jobs

A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers.

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Take note that workplace skills are crucial to being an effective customer service representative.

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Measure and analyze customer feedback and have a clear escalation pathway.

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Aspiring candidates must know how to understand the customer’s expectations in order to have a good relationship with clients.

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When conversing with clients through a 2-way chat or video consultation, professionals must be able to easily save the conversation.

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Step 3: View the best colleges and universities for Client Care Representative.

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