JOB DESCRIPTION

The Division Director is responsible for the agency’s overall performance, profitability, and service delivery within the operating division. S/He recruits, develops, manages and retains members of the divisions’ clinical, administrative support, and marketing/recruitment teams. The DD also coordinates services within the agency to ensure the delivery of high-quality patient care.

RESPONSIBILITIES:

• Responsible for performance, profitability, and service delivery within the assigned division.
• Develops and executes a division strategic plan to meet budgeted performance expectations, analyzing and adjusting as necessary.
• Leverages available data and industry experience to identify various challenges and implement practical solutions – (i.e. measuring and monitoring business performance, evaluating market trends, process improvement, etc.).
• Facilitates continuous collaboration between clinical and marketing/recruitment teams to identify referral and staffing needs within the division.
• Works closely with recruiting and hiring managers to evaluate job applicants; makes hiring recommendations and decisions.
• Identifies, plans, and executes innovative and relevant professional development opportunities for all teams within the assigned division.
• Supervises the annual performance review process within assigned division and personally conducts performance reviews for all direct reports.
• Sets, monitors and directly or indirectly enforces the compliance of performance standards for employees within the assigned division.
• Coaches and develops action plans to address deficiency in employee performance.
• Supports managers in assigned division with establishing performance standards, enforcing compliance and addressing deficiencies.
• Accountable for managing the coaching and corrective action process in the assigned division.
• Uses discretion with and takes precautions to safeguard sensitive personnel information.
• Reviews PTO requests, CE requests, reimbursements, etc. for direct reports, ensuring compliance with agency policies.
• Responds and takes action to address parent/caregiver complaints/concerns, as necessary.
• May assist in the development, review, and revision of the agency’s policies and procedures.
• Ensures compliance with regards to supervision standards for Interns and Assistants.
• Serves as an agency ambassador to health plans, physicians, other members of the medical neighborhood, and to the public.
• Identifies and develops plans to improve and resolve short-term and long-range patient-pay and third-party reimbursement challenges.
• Fosters collaboration between administrative support, corporate and clinical teams to enhance the service delivery experience.
• Ensures that all departments operate consistently and ethically within the mission and values of the agency, by complying with policy and procedures, all rules, regulations and federal/state/local laws, which are concerned with the provision of home health services.
• Any/All other duties as assigned.

SKILLS/QUALIFICATIONS:

• Graduate of an accredited program of Physical Therapy, Occupational Therapy, or Speech-Language Pathology preferred.
• Currently licensed to practice as a Physical, Speech, or Occupational Therapist in the state of Texas preferred.
• Maintains valid credentialing as determined by his/her discipline’s national governing body as appropriate.
• Moderate proficiency with common workplace technology – web applications (such as Google Chrome), Microsoft Office, email, telephone, etc.
• Demonstrated ability to make quality decisions based on critical thinking and available data.
• Five or more years of supervisory/management (or related) experience required.
• Must be physically and legally able to operate a vehicle.

OSHA

• Position is considered to have opportunity for routine exposure to blood borne pathogens in the normal performance of job duties.

X- Position is considered to have occasional opportunity for exposure to blood borne pathogens in the normal performance of job duties.

• Position is considered to have no occupational exposure to blood borne pathogens in the normal performance of job duties.