Position Description: Summary
As a Service Clerk you will be responsible in assisting the service department in all necessary duties. This role requires daily interaction with other employees as well as customers.
Essential Duties and Responsibilities
Answer calls for service manager and assist customers as needed
Open work orders for service manager and technicians
Collect completed work orders from technicians, making sure they filled them out properly. Then file into business system as well as send off for warranty claims
Assist in keeping technicians training updated
Assist billing customers for completed service work
Work with parts on needed items for the service department
Knowledge, Skills, Abilities
Must be well versed in computers, excel, word, outlook, PDF work, etc.
Excellent time management is critical, as well as being able to handle multiple tasks effectively and professionally at any given time.
Excellent communication skills verbally and written, to communicate with producers, vendors, and dealership personnel.
Ability to learn and navigate through company specific programs
Active drivers license
Required Education and Experience
High School Diploma or GED equivalent
2 years experience working with repair shop
Physical Requirements
Sitting for long periods of time
Typing
Ability to hear, speak clearly
Working Conditions
Office environment