Become the bridge between patients and doctors by clearly explaining treatment options, timelines and costs. Drive informed decisions using your communication skills and in-depth knowledge of orthodontics. Negotiate payment plans and navigate insurance complexities, ensuring financial viability for each patient. Foster positive relationships by providing exceptional customer service with a warm, hospitable demeanor. Maintain a well-organized workflow by handling appointments, scheduling procedures, and tracking progress efficiently.

Qualifications:

● Proven sales experience, preferably within the dental services industry.

● Experience with dental billing & dental insurances.

● Professional demeanor with impeccable communication and interpersonal skills.

● Hospitality training or experience in creating a welcoming and comfortable environment.

● Exceptional organizational and time management abilities.

● Strong analytical and problem-solving skills, including active listening and critical thinking.

● Goal-oriented mindset with a passion for exceeding expectations

Key Responsibilities:

Patient Consultation and Education:

● Meet with patients to discuss treatment options, explain procedures, and address any concerns or questions they may have.

● Educate patients on proper oral hygiene practices and the importance of compliance with treatment plans.

Treatment Planning and Coordination:

● Collaborate with orthodontists to develop personalized treatment plans for patients.

● Schedule appointments for initial consultations, follow-up visits, and adjustments according to treatment plans.

● Coordinate with other dental specialists if multidisciplinary treatment is required.

Financial Coordination:

● Provide patients with detailed information on treatment costs, payment options, and insurance coverage.

● Assist patients in understanding their insurance benefits and filing insurance claims.

● Coordinate payment plans and financial arrangements as needed.

Administrative Duties:

● Maintain accurate patient records, including treatment plans, progress notes, and financial transactions.

● Manage appointment scheduling and reminders to ensure efficient use of clinic time.

● Handle phone calls, emails, and inquiries from patients and referring dental offices.

Patient Care and Support:

● Offer ongoing support to patients throughout their treatment journey.

● Address patient concerns or emergencies promptly and professionally.

● Monitor patient progress and compliance with treatment protocols.

Job Type: Full-time

Pay: From $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person
• Office
• Private practice

Ability to Relocate:

• Fairfax, VA 22031: Relocate before starting work (Required)

Work Location: In person