Are you someone who strives to offer a meaningful, compassionate impact on the lives of patients and caregivers? The Private Duty Nursing Coordinator plays a critical role in ensuring the seamless delivery of care to our patients by efficiently coordinating caregivers and managing essential paperwork. This position requires a high level of organization, attention to detail, and excellent communication skills.

Duties and Responsibilities:

• Schedule and confirm caregivers on patient cases, ensuring adequate coverage and continuity of care.
• Review and promptly follow up on messages, ensuring timely responses to inquiries and concerns.
• Report all incidents to the manager for proper documentation and resolution.
• Receive timecards and patient notes (Shift Progress Logs) from caregivers and meticulously review paperwork for accuracy and completeness.
• Confirm receipt of documentation with caregivers and communicate any required corrections for proper billing.
• Answer phones and emails, providing courteous and helpful assistance to caregivers, patients, and stakeholders.
• Maintain accurate records within KanTime or similar systems, ensuring data integrity and compliance with regulations.
• Participate in on-call rotation to address urgent issues and ensure continuity of care outside of regular business hours.
• Perform any other duties as required by the position or as requested by the Supervisor.

Experience and Skills Required:

• Professional integrity and a strong sense of responsibility and accountability.
• Exceptional organizational skills, efficiency, and thoroughness in task execution.
• Excellent time management skills, capable of prioritizing tasks effectively.
• Strong attention to detail, ensuring accuracy in paperwork and documentation.
• Outstanding positive communication and interpersonal skills, fostering effective teamwork and collaboration.
• Proficiency in using Microsoft Office Suite for documentation and communication.
• Tech-savvy with the ability to adapt to new software and systems quickly.
• Experience with HHAeXchange is a plus.
• Bilingual proficiency is advantageous but not required.
• Demonstrated customer service skills, with a focus on patient and caregiver satisfaction.
• Experience with hospital intake and discharge processes is advantageous.
• Familiarity with billing procedures is a plus.

EEO POLICY

Greater NY Nursing Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.