Greater Midland – Member Service Specialist
We need professionals like you!

Greater Midland is a growing non-profit organization based in Midland, Michigan, and a leader in providing unforgettable recreation, social services, and wellness experiences that are accessible to everyone. It offers its employees hands on experience and is known for the positive impact it makes on people in the community.

The Position
The Member Service Specialist is a front-line staff member who is responsible for delivering professional, member centered customer service to all members, guests and program participants.

Major Job Responsibilities

• Provide friendly, courteous, prompt and professional service to all guests within the facility.
• Inform guests about, and provide accurate information regarding facility services, programs, schedules, costs, membership, policies and all other current events happening in Greater Midland.
• Accurately complete any required paperwork including, but not limited to, membership applications, activity registrations, and time cards.
• Process memberships, program registrations, and take payments for various items/activities.
• Accurately input applicable information into system and reconcile with bank deposit at end of day.
• Deliver superior telephone service by ensuring calls are routed correctly, timely and answer inquiries effectively.
• Listen and facilitate closure to guests concerns.
• Facilitate and respond to emergency situations via emergency action plans.
• Maintains a clean and organized work environment.
• Embrace and demonstrate the values of Greater Midland.

Qualification Requirements

• Must be 18 years or older
• High school diploma or equivalent GED
• Strong interpersonal skills with ability to multitask in a fast-paced environment
• Basic math and computer skills
• Must be able to pass an ICHAT background check
• CPR/First Aid preferred
• 1-year minimum experience in customer service related work preferred

Physical Requirements
Regular Communication and contact with employees and members. Repetitive keyboard activity and sitting or standing at a computer workstation for 4 consecutive hours; bending and stooping for paperwork filing; lifting and/or moving up to 20 pounds may be required of this position.

Why Should You Apply?
As a part-time employee of Greater Midland:

• You will have the opportunity to make a lasting impact on families while gaining valuable hands on experience.
• You will receive on-the-job training!
• You will enjoy a predictable schedule of weekdays and weekends within the time frame of 6:30am – 9pm.
• A free premier membership at any of our centers with the ability to upgrade to a family membership.
• Significant discounts on Greater Midland programs and services.
• Discounts off childcare and day camp for the employees’ child(ren) or dependents at all centers.

How to Apply: If you believe you are a match for this position, we welcome you to fill out our application by clicking this link: https://form.jotform.com/200205700693142.

About Greater Midland: Greater Midland promotes vitality and builds belonging through recreation, wellness and social services that encourage the lifelong pursuit of learning, personal fulfillment, and good health. We respect differences and promote equality for all, offering programs and services that reflect the community’s needs. Founded in 1919, Greater Midland’s seven operating units have grown to include Midland Community Center, Coleman Family Center, Corporate Wellness, Curling Center, North-
End Fitness Center, North Midland Family Center, and Tennis Center. We employ more than 500 people county-wide and positively impact an estimated 80% of City of Midland residents with 60% of those living in Midland County. Learn more at www.greatermidland.org.

(Job Code: GM1081)

Job Type: Part-time

Pay: $11.00 per hour

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Work Location: In person