The Operations Analyst III position is a great opportunity to impact our community.

Position Summary:

Research, gather, integrate, analyze, and present data from disparate systems for internal and external reporting. Find and use the best available methods and models to develop and monitor key performance indicators (KPIs). Conduct decision-support analyses based on performance indicators to develop and support process improvement plans and performance management programs. Provide expert consultation, advice, and instruction to the Operations Analyst II and to employees in other departments who have analytical responsibilities. Cultivate authority-wide analytical capability by advocating for and implementing best practices across all business units.

Minimum Requirements:

Must have a Bachelor’s Degree in Business Administration, Statistics, Mathematics, Engineering, Data Analytics, or a similar field. Must have a minimum of five to seven years of related work experience. Must have excellent written and oral communication skills, advanced-level Excel skills (data modeling, formulas), intermediate SQL querying, and familiarity with Crystal Reports. Must have an advanced understanding of transit-specific performance measures.

Working Conditions

The working conditions described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environmental Conditions

While performing the duties of this job, the employee is regularly required to sit for up to 8 or more hours a day. The employee is frequently required to see, hear and speak. The employee may be required to work at a desk top computer for more than 5 hours a day.

Physical Demands

Reading, studying focused listening, auditing, inspecting, proofreading, and evaluating. Ability to give, receive and analyze information and prepare written materials. Ability to communicate effectively (verbal and written); interpret policy, procedures, and data.

Mental Demands

Reading, studying focused listening, auditing, inspecting, proofreading, and evaluating. Ability to give, receive and analyze information and prepare written materials. Ability to communicate effectively (verbal and written); interpret policy, procedures, and data.

SELECTION PROCESS: This is a non-bargaining exempt level position. Merit system rules do not apply. No Eligible list will be established. The selection process will include one or more components to demonstrate applicants’ knowledge, skills and abilities in job related areas. These may include exercises such as practical demonstrations, written communications, oral interviews and/or competency assessments.

AN EQUAL OPPORTUNITY / ADA EMPLOYER / A DRUG FREE WORKPLACE