Great Clips is all about bringing great value to people with minimal disruption to their busy lives - both within their haircut experience and within their experiences with our digital technologies. A Great Clips Technical Project Analyst plays an instrumental role in making that possible by bringing order to the software development life cycle (SDLC) process.

This position is responsible for the timely creation, maintenance, and validation of project plans with input from the project manager, product owners, business analysts, and the applications development manager to track project status and ensure data used to create project portfolio reporting is accurate to help drive the SDLC process. This person supports large projects throughout all stages of the project process. This person also supports projects that do not have a project manager assigned (small to medium projects) by meeting regularly with the project teams to update project status and assist with clearing roadblocks. The technical project analyst will primarily support salon technology projects, coordinating efforts between Great Clips, Inc and our vendor partners.

Your Mission

As a Technical Project Analyst II, you will take on the challenge of creating and tracking projects through the SDLC process using the defined project process. Your contributions will help drive the team’s ability to release quality solutions on time and within budget. These challenges paired with your personalized development plan will hone your skills and give you the opportunity to continue leveling up your project coordination skillset. On your journey, you will face challenges like:

• Providing project management to all size technology projects by ensuring the timely entry and updating of project data, identifying and documenting issues and risks, assist with resolution of issues, and reporting project status to leadership.
• Supporting the SDLC process by creating, collecting, and evaluating data to create, manage, and disburse reports to the project teams, notifying the teams of any abnormalities.
• Updating project status reports and dashboards, analyzing data to identify opportunities to increase efficiencies in the SDLC process.
• Working with project team members to gather resource information on existing projects and forecast future resource capacity and budget numbers.
• Communicating clearly and openly among product owners, project team members and all IT functions regarding project status to ensure the SDLC runs efficiently.
• Continuously educating the BIT team and business teams on the SDLC and project processes and use of templates.
• Ability to listen, earn trust, and accept direct feedback from team members while building strong, positive relationships within the team and across the company.

Your Expertise

To land this job you will need to demonstrate:

• Ability to communicate clearly and effectively in written and verbal communications to internal and external customers with various levels of computer, process, and informational knowledge.
• Demonstration of strong project analyst skills, including but not limited to analysis, problem solving, and forecasting. Ability to track and manage project plans, can anticipate and effectively mitigate risks.
• Ability to lead teams of 4 people through each phase of the project process and confidently direct and facilitate project work.
• Ability to coordinate work between organizations and vendor partners.
• Experience with Microsoft tools and applications, and business applications, including project management tools.
• Ability to bridge communication among technical and non-technical staff and customers.
• Ability to be flexible, such as the ability to work on multiple tasks, handle interruptions, and adapt to changing priorities.
• Ability to work independently and give attention to detail.
• Ability to interact with the end users and provide training and support.
• Bachelor’s degree in Computer Science, Business, Project Management, or Information Technology is preferred
• 4-6 years of relevant experience coordinating technical, business, or construction projects or a combination of education and experience providing equivalent knowledge.
• Experience with Agile methodologies preferred.
• Certified Associate in Project Management (CAPM) Certification preferred.

Your Work Environment

This is a hybrid position requiring in-office workdays twice weekly, including every Wednesday and another day of your choice (Monday, Tuesday, or Thursday). The remainder of the week can be worked remotely with reliable, secure internet.

There will be little to no travel for this position.

Living the Values

We Are Kind

• Treat others the way you would like to be treated. Be humble, act honorably, and express gratitude. Respect and value everyone’s role in our company’s success.

We Exceed Expectations

• Innovate; be curious about what’s possible. Be adaptable and eager to respond to challenges. Collaborate and work together to achieve our goals. Strive for greatness and inspire others by your example. Be proactive. Seek continuous improvement.

We Focus on Execution

• Make decisions with the belief it can be executed in 6,000 salons. Focus on impact of key brand measures. Prioritize on ability to execute quickly.

We Keep it Simple

• Set clear expectations. Make things easy to understand and execute. Stay focused on what’s most important.

We Listen and Earn Trust

• Be respectfully honest; react thoughtfully. Respond quickly – 24 hours or less, and remember that personal contact is always best. Be transparent through open communication and candid conversation. Be willing to admit mistakes and fix them. Listen generously: Seek to understand other’s perspectives. Act with integrity. Always. Even when no one will know.

We Make it Fun

• Smile! Find opportunities to laugh. Celebrate accomplishments and recognize the contributions of others. Approach people and situations with a positive attitude. Build a sense of community where everyone enjoys coming to work every day.

What We Offer

We offer a competitive salary, health benefits, wellness programs, a company-matching 401K and tuition assistance but some perks that set us apart are:

A focus on your development. We want to know what your dreams and aspirations are and hope to find ways of Great Clips helping you along in your journey. Your personalized development plan will create a path for your growth and promotion potential.

A GREAT culture. One of the most frequent compliments you will hear about Great Clips from employees, franchisees and business partners alike is that Great Clips has a GREAT culture. Our belief is that we are strongest together and therefore find it important to have an inclusive, diverse work culture. Though we embrace our differences, we all share in our 6 core values; we are kind, we listen and earn trust, we keep it simple, we focus on execution, we exceed expectations, and WE MAKE IT FUN.

A spirit of ideas and innovation. Here at Great Clips, we have a competitive lead within our industry. Though we hold a strong position, we never stop pushing ourselves forward and continue to look for new ways of delivering a powerful and enduring brand.

About Great Clips

With more than 4,100 franchised salons throughout the United States and Canada, Great Clips is the world’s largest haircutting salon brand. Our salon owners and corporate staff are dedicated to our salon communities with a focus on philanthropic and volunteer activities.