Summary/Objective

This position plays a major role in a guest's overall theatre experience. A Box Office Attendant must be friendly, outgoing and possess good communication skills. You should be organized and able to think and act quickly and effectively while retaining self-composure. Attendants will also field questions about content, provide directions to the theatre, answer the phone, inform guests about prices/policies and upcoming shows and promotions.

Essential Functions

• Make certain guest service is friendly, helpful and fast
• Complete ticket purchase transactions by:
• Greeting each guest and identifying tickets requested
• Reading a computer screen, operating a keyboard or dispensing manual tickets
• Completing a credit card transaction or collecting cash and making accurate change
• Thanking the guest
• Ensure the security of all box office cash and tickets
• Keep box office clean and well organized and update box office signage
• Distribute and understand how to operate assisted movie going equipment
• Enforce ratings to keep underage guests from accessing shows with adult content
• Perform daily box office maintenance duties and complete various reports as needed
• Answer questions from guests and resolve any concerns
• Assist with other functions as instructed by the General Manager
• Uphold Common Man’s high standards and deliver wow service

As a Box office attendant at the Flying Monkey you’ll also be required to demonstrate:

• Proficient guest service, administrative and follow-up skills
• Comfortable communication and cooperation with guests, supervisors, peers, subordinates, vendors or partners
• Ability to communicate and work effectively with guests in high-volume setting
• Good verbal communication skills as well as math and cash handling skills
• Ability to meet tight deadlines under minimal supervision
• Basic computer skills with some knowledge of excel

Position Type/Expected Hours of Work

This position regularly requires evening hours and can be late night and frequent weekend work.

Travel

No travel is expected for this position.

Preferred Education and Experience

High school diploma or GED.

Prior experience working in a theatre.

Basic knowledge of beer, and wine

Additional Eligibility Qualifications

• Must be 18 or older.
• Must maintain an a team certification

AAP/EEO Statement It is the policy of Great American Dining to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Common Man will provide reasonable accommodations for qualified individuals with disabilities.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.