Job Summary

The Gourmet Store Manager is responsible for managing the daily operations of our market, including the selection, development, and performance management of team members.

Job Duties & Responsibilities

• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs.
• Responsible to train and develop all new FOH & BOH employees.
• Maintains a guest focus while performing duties.
• Assures operational expenses and costs are in line with budgets.
• Is knowledgeable of budgets and adhering to the profits they reflect.
• Development and training of front of the house staff.
• Delegates tasks for ordering supplies and follows up to assure accuracies.
• Performs weekly and monthly inventories and updates beverage prices on spread sheet.
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• Maintain professional restaurant image, including market cleanliness, proper uniforms, and appearance standards.
• Ensure positive guest service in all areas.
• Respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
• Ensure that proper security procedures are in place to protect team members, guests, and company assets.
• Ensure a safe working and guest environment to reduce the risk of injury and accidents.
• Completes accident reports promptly if a guest or team member is injured.
• Responsible to assist in menu planning, development, and meal specials.
• Ensure proper cash management controls are followed by all F&B staff members, as per policy.
• Manage shifts which include daily decision making, scheduling, maintaining attendance logs, upholding service standards, product quality and cleanliness.
• Investigate and resolve complaints concerning food quality and service.
• Provides direction and communication to team members regarding operational information and procedural changes.
• Develop team members by providing ongoing feedback.
• Maintain an accurate and up-to-date plan of market staffing needs with trained competent individuals.
• Have complete knowledge of all policies, standards, and procedures of the department.
• Be familiar with resort services, amenities, and outlets.
• Available for work assignments outside of Manager’s customary work schedule. This may include evenings, catering events, weekends, and holidays.
• Compliance with all Store Market policies and procedures as described and communicated by management.
• Fill in where needed to ensure guest service standards and efficient operations.
• Works effectively with Human Resources Director in proper documentation and performance management.

Required Skills/Abilities:

• Exceptional customer service and managerial skills.
• Excellent verbal and written communication skills.
• Excellent organizational and time-management skills.
• Ability to prioritize tasks and to delegate them when appropriate.

Education and Experience:

• Bachelors degree in Business Administration preferred.
• At least two years of experience in retail administration preferably in market management, with increasing levels of responsibility required.

Physical Requirements:

• Prolonged periods of standing.
• Must be able to lift 50 pounds at a time.